Job Location : Watertown,NY, USA
This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week and remote two days per week at our Watertown NY Offices.
RESPONSIBILITIES
Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.
Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.
Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.
Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.
Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.
Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)
Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.
Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.
Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.
Other duties as assigned by manager
SUPERVISION:
N/A - there are no direct reports
RELATIONSHIPS
Internal: All end-users onsite and virtually through IT Shared Services
External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.
WORK ENVIRONMENT
Remote Region Based - Travel to multiple sites as needed and located within a Region or bordering state (Segment)
MINIMUM QUALIFICATIONS
Minimum of 5 years of knowledge in the technologies used within IT Area:
Windows Desktop environment configuration and troubleshooting
Desktop troubleshooting skills
PC Hardware build and configuration skills
General knowledge of handheld devices (Smartphones, iPads, Android tablets)
General knowledge of all Microsoft Office applications
5% travel between local offices
EDUCATION
Bachelors preferred but not required
CERTIFICATIONS/TRAINING
N/A
LICENSES
N/A
PREFERRED QUALIFICATIONS
A+ or any Microsoft certification is preferred
WLAN Technologies: Wireless concepts
LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
Network troubleshooting skills
Active Directory and related support tools. This includes basic OU rights and administration.
Server operating systems: Windows modern and legacy
DHCP, DNS, WINS, TCP/IP networking
Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
Report distribution using USF approved technologies
Moves, Adds and changes with regard to telecom wiring and devices
Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors
PHYSICAL QUALIFICATIONS
Standard required physical activities including length of time performing each activity.
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND: FREQUENTLY
WALK: FREQUENTLY
DRIVE: OCCASIONALLY
SIT: FREQUENTLY
LIFT
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
CARRY
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): OCCASIONALLY
21-50 lbs (Medium): OCCASIONALLY
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL 1: OCCASIONALLY
CLIMB/BALANCE: OCCASIONALLY
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS 2: OCCASIONALLY
MANIPULATE OBJECTS 3: FREQUENTLY
MANUAL DEXTERITY 4: CONTINUOUSLY
1 (Push/Pull: Dolly, cartons and boxes)
2 (Grasp Objects: Boxes and cartons)
3 (Manipulate Objects: Boxes and dolly)
4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $26 and $39 Per hour.
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: .