Who We Are:
We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.
Our goal is to become a trusted partner, not outsourced vendor.
One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments forpeople to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.
Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.
The Role:
The Assistant District Manager supports the District Manager in managing multiple client sites to ensure Servicon delivers the best client experience. This role complements the District Manager's schedule and shift. The Assistant District Manager may manage service team members, leads, site supervisors, and site managers, as well as the client.
WHAT YOU WILL DO:
- Manages and directs the performance of routine to complex tasks and projects.
- Ensures contracted service is delivered to client and completed to client's specifications; is the point of escalation for client questions and concerns; supports in leading contract renegotiations and in seeking new service opportunities.
- Ensures site staff and management understand and execute their responsibilities in a consistent, safe, and sanctioned matter.
- Ensures sites are properly staffed with the appropriate number, type, and skill of service team members and managers.
- Recruits for multiple sites, including opening the requisition, selecting appropriate candidates, conducting interviews, and giving feedback and candidate selection input.
- Ensures payroll processes are completed for the portfolio, including ensuring managers have completed payroll related tasks and reviewing and approving timesheets as necessary; able to run timekeeping reports and derive and develop meaningful workforce metrics from the data.
- Communicates and articulates safety and job-related training to a variety of service team members and managers.
- Develops and guides employees; is the point of escalation for employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate.
- Develops metrics for portfolio supply inventory for budgeting and client contract negotiations
- Builds cross department relationships centered on executing company strategy.
What It Takes to be Successful:
- 5+ years' experience in a service-related field
- Demonstrated ability to lead a team
- Maintain a consistent level of quality
- Proficient with technology and timekeeping systems, proficiency with the Microsoft Office Suite
- Demonstrated analytical skills, ability to run relevant data and derive relevant inferences
- Bilingual required in Spanish
- Excellent communication skills, written and verbal
- Strong attention to detail and well organized
- Self-starter, motivated and reliable
- Ability to use discretion when dealing with sensitive and confidential information from both the client and Servicon
- Ability to stand on feet for four to six hours at a time
- Ability to lift 25 pounds
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