CUSTOMER SERVICE REPRESENTATIVE - OAK GROVE, AL
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Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.Job Summary:This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative. The base salary range for this position is $43,000 - $44,500.Responsibilities:Receiving and greeting customers in the local office and/or over the phone or onlineProcessing payments and balancing cash funds:Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kioskAssisting customers with electrical service issues:Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selectionResponding to customers with billing or collection inquiries:Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation ordersPromoting and selling Alabama Power Company products and services:Budget billing, flat bill, EFT, paperless billing, electric water heater conversions, All Connect transfers, Agency Assistance portal, landlord portal, OCCAssisting customers with program requests:Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)Educating customers on ways to avoid/address service or payment issues in the futureUnderstands the meter reading process and billing cycleAssisting with merchandise salesRepresenting Alabama Power Company to customers in a positive mannerExperience:Proven customer service experienceCash handling experience preferredCollection experience preferredAdditional Qualifications/ResponsibilitiesKnowledge, Skills & Abilities:Customer focused and excellent interpersonal skillsAbility to work well with internal and external customersStrong analytical and problem-solving skillsAbility to build and maintain relationships with customers and co-workersExcellent time-management, planning, and organizational skillsTeam player with ability to effectively interact with others to achieve successUnderstanding of Customer Service Code of Conduct and Code of EthicsMust be able to successfully complete all required testing for this positionRequired Test:00126 - CSR-MH (Customer Service Assessment)