Job Location : all cities,TX, USA
QSA Global, Inc. specializes in supplying state of the art gamma radiography and portable X-ray systems used in non-destructive testing (NDT) as well as high-performance radiation sources used in oil well logging (OWL), industrial processes, and nuclear medicine. With over 100 years of organizational experience, we distinguish ourselves as leading experts in radiation source design and radioisotope solutions.
QSA Global, Inc. is part of ITW, a global Fortune 500 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.
Position Summary
The Customer Service Representative (CSR) acts as a liaison between the company and its customers. The CSR is responsible for managing customer orders, addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role requires a deep understanding of the manufacturing processes, products, and the ability to communicate effectively with both customers and internal teams.
Core Responsibilities
Order Management:
* Process customer orders accurately and efficiently using the company's order management system.
* Track orders through the manufacturing process to ensure timely delivery.
* Communicate any changes or delays in order status to customers promptly.
Customer Support:
* Respond to customer inquiries via phone, email, or in-person regarding products, pricing, and availability.
* Provide technical assistance and product information to customers.
* Handle and resolve customer complaints and issues in a professional and timely manner.
Coordination with Internal Teams:
* Work closely with production, labs, shipping, and quality control departments to ensure customer requirements are met.
* Coordinate with sales and marketing teams to address customer needs and preferences.
* Manages inventory of the products working with QSA LaPorte Operations
Documentation and Reporting:
* Maintain accurate and detailed records of customer interactions, transactions, and complaints.
* Prepare regular reports on customer feedback, order status, and service issues.
Continuous Improvement:
* Identify opportunities for process improvements to enhance customer satisfaction.
* Participate in training programs to stay updated with product knowledge and customer service best practices.
Leadership Expectations:
* Delivers Results. QSA team members execute and deliver. They exhibit strong collaboration and communications skills. They strive to continually review processes and identify opportunities for improvement.
* Develops and Manages Talent. QSA staff members share skills and knowledge with teammates and seek out personal development, mentoring and training from others.
* Leads Effectively. QSA team members lead by example and act with integrity in all dealings. They are open to feedback and learn from mistakes.