Job Location : Tonawanda,NY, USA
[Call Center / Remote] - Anywhere in U.S. / Competitive pay - As a Contact Center Agent you'll: Answer incoming calls promptly and professionally, actively listening and addressing customer inquiries and concerns; Make outbound calls to follow up on customer inquiries and issues; Identify customer needs, research issues, resolve complaints, and provide solutions using applicable software; Follow communication scripts and provide product and service information to customers; Process orders, forms, and application efficiently and accurately; Escalate complex issues to the appropriate department or leadership for resolution...Hiring Fast >>