PATIENT ACCOUNT REPRESENTATIVE- CHME INTAKE CUSTOMER SERVICE
: Job Details :

Patient Account Representative- CHME Intake Customer Service

Job Ref

2407106

Category

Administrative & General Support

Job Family

Customer Service

Department

HME-Operations

Schedule

Full-time

Facility

Home Health Fishers

9894 E 121st Street

Fishers, IN 46038

United States

Shift

Day Job

Hours

Monday-Friday; 8AM to 5PM

May vary depending on need.

**Join our community**

Community Health Network has an excellent opportunity available within our Home Medical Equipment team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

**Make a difference**

The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Order Intake Position is customer focused with emphasis on receiving, processing and qualifying orders received for the Durable Medical Equipment we provide. This will include Insurance verification and requesting Prior Authorizations for the orders received and processed. This position will allow the flexibility to work from home upon completion of the initial training period for qualified individuals.

**Your exceptional skills and qualifications**

+ Adheres to all network and departmental procedures and policies

+ Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans

+ Documents all actions taken on accounts/records in the system to ensure details are present and understandable by others, ensuring confidentiality as required

+ Ability to Learn and Maintain Knowledge of Insurance Qualification requirements for Durable Medical Equipment

+ Ability to establish and maintain Professional relationships with Providers that are ordering Durable Medical Equipment

+ Requires the Ability to multi-task & and work in a fast-paced environment to ensure patients are receiving the needed equipment timely

+ Two years or more years of experience in healthcare customer service

+ Familiar with Medicare, Medicaid and Commercial Insurance Terms and Processes

+ Exceptional Customer Service Phone Etiquette & Experience

+ High School Diploma or GED required

+ **Experience Preferred but not required:** Medical Billing/Insurance Office experience; Prior Durable Medical Equipment (DME/HME) Office experience; Previous Brightree DME Financial System Exposure/Use

**Why Community?**

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.