Job Location : Andover,MA, USA
Summary
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WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
Learn more about this agency
This job is open to
* Internal to an agency
Current federal employees of this agency.
* Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a surplus or displaced employee.
Clarification from the agency
Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees
This job is also open in another announcement to:
* The public
* Career transition (CTAP, ICTAP, RPL)
Videos
Duties
WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services, Electronic Filing and Services Support, e-help Desk Operations, e-help Desk East
The following are the duties of this position at the full working level:
* Performs a limited number of administrative tasks using an automated system which involves assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity.
* Assists in identifying and reviewing Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately.
* Assists in preparing and maintaining regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed.
* Reviews documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information.
* Periodically reviews filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc.
Requirements
Conditions of Employment
STANDARD POSITION DESCRIPTIONS (SPD):
PD99415
Visit the IRS SPD Library to access the position description.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
Basic Requirement: GS-04
To qualify for this position at this grade level you must: Have one (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS -03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience.
OR
EDUCATION:
Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school.
Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: An equivalent amount of combined education and experience. The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements.
AND MEET:
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to All US Citizens .
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
Additional information
* We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
* The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
* This is a bargaining unit position.
* Tour of Duty: Monday - Friday, Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
* Alternative work schedule, staggered work hours or telework may be available.
* In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
* Season is from 8 to 10 months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement.
* Relocation expenses - No
For more information regarding Union Representation click here
National Treasury Employees Union - NTEU
* Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination. Applicants who disqualify themselves will not be evaluated further.
Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.
Required Documents
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
* Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or links to social media such as LinkedIn, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips. It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
* Online Application - Questionnaire responses
* Education - See Education Section above
* Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
* Registration/License (if applicable) - active, current registration/license
* IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
* Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/07/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/07/2024.
To preview the Application Questionnaire, please click the following link:
* To begin the application process, click the Apply Online button.
* You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
* To complete, you must click the Submit Application button prior to 11:59 PM (ET) on 11/07/2024.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: Welcome | Login.gov. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:
Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.
Agency contact information
(ERC) Employee Resource Center
Phone 866-###-#### Website
Address TS - CAS-Customer Account Services
1111 Constitution Ave NW
Washington, DC 20224
US
Learn more about this agency
Next steps
Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status. For a more detailed update of your application status, you may click on more information. Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-###-#### option #1 for ERC.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
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Overview
* Accepting applications
* Open & closing dates
10/25/2024 to 11/07/2024
* Salary
$39,961 - $51,945 per year
* Pay scale & grade
GS 4
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Multiple Appointment Types - This is a seasonal position, expected to last 8-10 months each year.
* Work schedule
Full-time
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0303 Miscellaneous Clerk And Assistant
* Supervisory status
No
* Security clearance
Not Required
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
Yes
* Announcement number
25-12584401K-TSB-0303-04
* Control number
816123400
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/816123400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.