CMA RMA or LPN (Ortho)
: Job Details :

Description:

SUMMARY:

The Clinical staff (CMA, General Clinic RMA, or LPN I) are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost effective care.

POSITION REQUIREMENTS:

People:

Patient Satisfaction/Responding to Patients:

Appropriately schedules time off/Limit unscheduled absences

Respond to telephone inquiries relating to department services.

Return patient calls promptly.

Notify Patient of test results in a timely manner per clinic/department policy

Provide clean and comfortable environment for patients.

Perform all duties in a timely and efficient manner.

Schedule follow-up injections as needed

Service:

Prepare patients for examinations, procedures and give follow up injections (if applicable)

Greet and arrive the patient

Follow patient verification protocol

Provide high level of customer service

Accurately obtain and record medical histories verify all allergies, medications, and vital signs per clinic and department protocol

Order, collect and prepare laboratory specimens as needed

Explain treatment procedures

Ensure proper consents have been signed prior to the procedure by both the patient and MD

Draw up and/or give injections as ordered by MD

Perform vial testing for follow-up patients per department protocol

Assist the physician during examinations and procedures as needed

Provide educational materials and aftercare instructions

Supply proper equipment

Applies universal precautions and maintain a sterile field as appropriate for procedures

Prepare dressings

Clean and dress wounds by order of physician

Take photographs

Remove staples or sutures

Prepare and administer medications as directed

Order x-rays, cultures

Respond to prescription requests/refills

Perform other clinical functions as delegated and supervised by the physician

Escort patient to the secretary, patient access service associate, or financial counselor

Prepare pathology form, cup collection label, log and record per policy

Recognize and respond to emergencies per policy

Perform administrative duties as directed

Document patient communications and treatments accurately and appropriately

Answer telephones and respond to clinical voice mail messages per policy

Obtain prior authorization for medications

Manage KPI reports including duplicate medication and medical reconciliation

Maintain task lists

Complete charge tickets, labels, consents, dx codes

Other duties as assigned

Post Operative Follow up

Calls post-operative patients

Responds to prescription requests/refills.

Provides aftercare instructions.

Quality:

Computers: Electronic Medical Records & Practice Management Tasks:

Accurate Documentation of: All patient history, injections and patient education per clinic policy

Input charges, notes etc. into Touch works per policy

E-Fax and call prescriptions

Monitor & complete daily clinical tasks per department protocol

Maintain rooms, equipment and supplies:

Clean rooms and change linens per clinic policy.

Empty exam rooms of instruments that need to be cleaned secure nurse's station cabinets nightly.

Dispose of all biohazard material per clinic policy

Assist with ordering clinical supplies as needed. Put away stock upon arrival.

Perform inventory of products and prepare reports as requested.

Maintain inventory and stocking of products

Sterilize and clean equipment and supplies per established protocols

Ensure maintenance of equipment is maintained.

Review department stock medications

Clean exam room and nurses station counters and chairs per clinic policy

Safety: Ensure Patient & Staff Safety:

Follow OSHA guidelines

Follow universal precautions when caring for patients; Use PPE as directed

Follow all PSC policies when caring for patients

Provide wheelchairs and assist patients with ambulation as needed.

Ask for assistance when needed for lifting or transfer patients

Finance:

Proactively Assist in Fiscal Management of Clinic Resources:

Assist with maintaining established par levels on regularly used supplies.

Avoid the need to over-night items or pay increased shipping fees for rush orders.

Notify manager or discuss with peers blocks of time when there are no appointments to

maximize down time completing tasks that are difficult to due during a busy clinic.

Growth:

Work Collaboratively to Promote Increase in Clinic Patient Volume

Assist MD's, department manager and marketing director with department as needed

Look for ways to expand the clinic services and patients. Discuss with department manager as needed.

Other duties as assigned

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

Refer to the department policy and procedure manual for procedure specific personal protective equipment requirements.

PM22

Requirements:

PREFERRED QUALIFICATIONS:

Graduation from a accredited Medical Assisting, Surgical Tech or Practical Nursing Program

Current Certification or Licensure with no restrictions

Current BLS Certification

Knowledge of infection control, sterile technique and basic health and safety precautions applicable for work in a clinic setting

Use and apply medical terminology appropriately

Thorough knowledge of general clinical principles, methodology and measures for outcomes

Administrative skills necessary to effectively manage office practice

Requires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift of patients and/or equipment up to 35 lbs.

PERSONAL CHARACTERISTICS:

High energy level

Strong interpersonal skills; tactful

Ability to relate sensitively to patients needs

Excellent telephone skills and etiquette

Maintains confidentiality

Uses discretion and sound judgment

Ability to establish credibility with physicians, staff, and patients

Ability to multi-task; resourceful and well organized; takes initiative

Always mindful of quality improvement and cost-efficient care

Team player

Ability to maintain positive attitude

Well-groomed

PId7ea43fc3962-26289-#######7