Job Location : Woodstock,GA, USA
Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.
Responsibilities Include:
Team Environment
* Work well and interacts with others respectfully
* Respond positively to coaching and feedback
* Communicate with team members
* Able to learn and execute multiple tasks
Operational Excellence
* Provide guest service
* Resolve guest issues
* Follow Brand standards, recipes and systems
* Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
* Maintain clean and neat work environment
Profitability
* Execute restaurant standards and marketing initiatives
* Handle POS transactions and payments with accuracy
* Prepare and deliver all products according to Brand standards
Skills/Qualifications:
* Capable of counting money and making change
* Able to operate restaurant equipment
Competencies:
Guest Focus
* Understands and exceeds guest expectations, needs and requirements
* Develops and maintains guest relationships
* Display a sense of urgency with guests
* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
* Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
* Sets and maintains high standards for self and others, acts as a role model
* Consistently meets or exceeds goals
* Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making
* Identifies and resolves issues and problems
* Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships and Influence
* Develops and maintains relationships with team
* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments