Job Location : Alexandria,VA, USA
Benefits:
401(k)
Dental insurance
Free food & snacks
Health insurance
Paid time off
Join Our Team as a Dispatch Receptionist at SERVPRO® of Alexandria!
Do you enjoy helping people through challenging situations? This is your chance to make a real difference! At SERVPRO®, we're driven to make fire and water damage Like it never even happened.
We're looking for someone who:
Thrives under pressure and enjoys meeting new people
Communicates clearly and professionally
Can juggle multiple tasks with ease
Is self-motivated and excited to go above and beyond
Job Description:
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.
Responsibilities:
Provide excellent customer service
Receive general phone calls and greet visitors
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing dispatch reports
Coordinate crew and job scheduling
Perform general administration duties
Assist other departments, as needed
Qualifications:
1+ year(s) of administrative or office-related experience and business experience
Working knowledge of current business software technologies is required
Experience in the commercial cleaning and restoration or insurance industry is desired
Customer service experience, quality assurance, and scheduling a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associate's/Bachelor's degree preferred
Ability to successfully complete a background check subject to applicable law
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.