TITLE: Ticket SellerPOSITION TYPE: Part-Time, Non-ExemptCOMPANY: Sharks Sports and Entertainment, LLCLOCATION: SAP Center & Tech CU Arena REPORTS TO: Ticket Office ManagerPOSTING DATED: July 2024Pay Range: The pay range for this role is $20.48 per hour - (SEIU Local 1877- Salary Schedule)Position OverviewTicket Sellers are housed in our LexisNexis Risk Solutions Ticket Office at SAP Center and Tech CU Ticket Office at Tech CU Arena and provide outstanding service to our guests by selling event tickets and answering any ticket questions. Essential Duties and Responsibilities:
- Provide guests with a consistent level of impressive service that exceeds their expectations during all events.
- Accurately sell tickets to guests who appear at the ticket windows.
- Answer event and ticket information.
Minimum Qualifications
- Must be 18 years or older
- Must clear background check
- Must be able to wear SSE assigned uniform during all shifts
- Must be able to utilize technology to sell tickets
- Must be a team player
- Must be able to work with people of all ages
- Must be customer-service oriented
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation
- 401K (pre-tax and Roth options)
- Complimentary or discounted sports and event tickets
- 30% discount in the Sharks Pro Shop
- Food and beverage discounts
- Spot Pet Insurance
- Free Barracuda tickets
- Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways, and free parking
- An inclusive culture that values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry.
This position is not eligible for U.S. work authorization sponsorship.Summary:Born in 1991, Sharks Sports and Entertainment ( SSE ) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California. We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment. We live, work, and innovate by a set of Pioneering Principles:T - Team success is more important than individual successE - Exceptional experience is non-negotiable in everything we doA - Appreciate others for their diversity and opinions M - More risk leads to more rewards and expands our comfort zonesT - Trust that all teammates have the best intentionsE - Empower all teammates to make informed decisionsA - Always say what you really mean and do what you sayL - Lead by showing the respect to others you expect from themWe strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.Our Commitment to Diversity, Inclusion & BelongingHere at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Equal Opportunity EmployerSharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.Notice to Recruiters and AgenciesSSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE's HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.