DescriptionTitle:Team LeaderReports to:District LeaderFunction:Promote store sales and growth through quality leadershipResponsibilities to Store Personnel:1. Fully train and develop all employees2. Fully develop an Assistant Team Leader if required in the store3. Communicate and delegate work in an appropriate manner4. Hold employees accountable for their performance and actions5. Conduct regularly scheduled store meetings6. Provide accurate, timely employee evaluations and feedback7. Help employees establish meaningful goals8. Follow up on employee goal progress and provide assistance as needed9. Accurately and consistently document employee performance10. Complete employee paperwork when due (new hire, evaluations, etc.)11. Send employees to training programs as scheduled12. Effectively counsel and motivate employees on job related mattersResponsibilities in Loss Prevention and Control Factors:1. Control of cash and inventory loss through effective management2. Conduct inventory counts as scheduled and resolve variances immediately(Weekly counts -beer, soft drink, sandwiches. Daily - cigarettes, others as needed)3. Complete the Inventory Shortage Action Plan as directed4. Maintain organized, clean, and secure storage areas5. Maintain and evaluate store tracking charts each day6. Maintain open communication with the District LeaderResponsibilities in Completion of Reports and Paperwork:1. Complete all paperwork on time (daily and other)2. Make all deposits on time and fax/email copies to the SupportCenter3. Ensure accuracy in all paperwork4. Maintain all paperwork in an organized and secure manner5. Maintain a professional rapport with Support Center personnelResponsibilities in General Store Operation:1. Ensure store is open during designated hours2. Maintain an adequate and appropriate staff3. Adhere to contract agreements4. Maintain the store and premises in a safe, secure manner5. Maintain inventory levels to avoid out-of-stock and overstock situations6. Comply with all laws, rules, regulations, and policies7. Complete assignments as directedResponsibilities to Image:1. Maintain store image standards each day2. Ensure compliance of all employees to the company uniform policy3. Present self in a neat, clean, professional manner4. See that employees present themselves in a neat, clean, professional mannerResponsibilities to Sales:1. Promote suggestive sales through training, example, and reinforcement2. Adhere to pricing policies and maintain an accurate, current pricebook3. Achieve sales goalsResponsibilities to Service:1. Promote the practice of Greet-Smile-Thank through training and example2. Promote proper use of Empowerment Vouchers by employees3. Resolve customer complaints in a timely, professional mannerResponsibilities to Profitability:1. Operate the store in as profitable a manner as possible2. Attain margin goals3. Control expenses4. Operate within all budget limits5. Work diligently to maintain low levels of employee turnoverResponsibilities to Goal Setting:1. Maintain personal professional development through effective goal setting2. Set goals for improved store operation on a regular basis3. Sets realistic, challenging, measurable goals4. Achieve personal goals and learn from the attempted goal process5. Follow up on goals for self and personnel to ensure progressRequired Skills, Abilities, and Characteristics:1. Able to lift 50 pounds2. Able to stand for long periods of time (8 hours or more)3. Able to work in a team4. Willing to do repetitive work5. Honest6. DependableRequirementsWhat We're Looking For...
- Bachelor's Degree or equivalent
- Minimum 3-5 years of operational leadership experience
- Friendly & Outgoing
- Ability and desire to self-start
- Able to effectively communicate verbally and in writing
- Comfort and confidence in working with all levels of an organization
- Comfort and ability work in a fast-paced, ever changing environment