Black Walnut Inn & Vineyard is a serene nine-room villa offering luxe accommodations and spectacular views of Oregon's famed Willamette Valley. We are a small group of hospitality professionals delivering exceptional experiences to discerning guests. In 2020, we were voted a 10 Best Wine Country Hotel in the USA Today Reader's Choice travel awards for the second consecutive year.We are looking for a highly motivated, experienced and professional candidate for our Front Desk Receptionist position. You will serve as our guests' first point of contact and manage all aspects of their accommodation.Essential Duties Include: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and paymentsThe ideal candidate will: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plusOther details
- Job Family *Hotel - Black Walnut
- Pay Type Hourly
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