Job Description: Pay Range: $19.59hr - $32.65hr Responsibilities:
- Contributes to the team support for data network and server incident and event management including investigation, troubleshooting, reporting, resolution, root cause analysis and corrective action management - this includes on-call, off-hours support for on-site work.
- Coordinates with internal and Client teams in delivery of services to HDQ customers.
- Participates as a fully integrated member of the Data Networking team, responsible to the delivery of successful solutions and trouble resolution.
- Monitors data networks for performance, security and stability - takes action to identify trends and proactively address issues.
- Candidate is willing to work in a hands-on role deploying equipment in office and heavy-industry environments including Data Center areas, as required.
- Monitors, maintains and troubleshoots data or voice networks; responds to alarms or problems identified by tools.
- Implements pre-defined trouble-shooting procedures and scripts and escalates as appropriate.
- May assume vendor interface duties.
- Monitors and controls the performance and status of the network resources.
- Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
- Provides guidance and direction for less-experienced technicians.
Requirements:
- High School Diploma + 4 years of experience required.
- ssociate's degree in the applicable technical field.
- Demonstrated expertise, either thru training, certification or work experience, managing Wired and Wireless networks, preferably in a Cisco environment.
- CCNA certification preferred.
Minimum Requirements:
- Demonstrated experience, or equivalent certifications/training, supporting data networking technologies in an enterprise environment, including:
- LAN switching and routing in a Cisco enterprise network environment.
- WLAN fundamentals and support of Cisco solutions.
- Server fundamentals.
Desired Qualifications:
- Cisco CCNA certification, or greater.
- Server hardware repair expertise.
- Project Management experience / certification.
- Experience with these additional technologies may be a plus:
- Palo Alto / Firewall support.
- dvance IP routing experience, including OSPF and BGP protocol solution design proficiency.
- Data center network support including Arista platform.
- Internet routing and security.
- Network security controls and related disciplines.
- Scripting or Programming in a Network environment (Ansible etc).
- Netbrain support.
Personal Skills Required:
- Results-oriented member of technical support teams; the successful candidate is a self-starter, able to manage complex incidents, proactively identify opportunities for improvement and develop innovative solutions.
- Excellent time management skills including ability to multi-task and effectively prioritize work.
- Excellent work ethic; willing to extend the extra effort and time required to meet critical deadlines.
- Strong oral and written communications skills; able to articulate ideas and listen effectively; professionally communicates with all customers, vendors and technical support staff, including remote customers and team members in foreign countries.
- Strong analytical, and problem-solving skills.
- ccomplished analyst able to manage complex technical problems through identification, design, solution definition and implementation.
- Demonstrated experience managing vendor relationships related to incident management, project coordination, relationship development and SLA maintenance.
- On call support required, including participation in team on call (24/7) rotation; candidate must be willing to work flexible hours as demanded by outage, migration & on-call activities.
- Hands-on team member willing to work in heavy industry/plant environments.