JOB SUMMARY:Securitas is currently seeking a End User Support Technician, L2 who will be accountable for client support requests, PC hardware, and software. Other responsibilities include assisting and sometimes leading project tasks to include rollouts, Windows Operating System upgrades, PC imaging, software distribution, and working with business users to optimize technology infrastructure. This is a senior role with a level of autonomy allowing you to shape the future state of IT. This position is onsite and based in the EOC office in Parsippany, NJ.ESSENTIAL FUNCTIONS:The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
- Provide 2nd and some 3rd line end user deskside support for EOC office users as well remote support for users across North America via Service Now as an ITSM ticketing solution.
- Provide regular support to Executives and VIP's at EOC office and coordinate corporate events on site.
- Support will include troubleshooting networking, systems and access issues as well as provisioning of new users - inclusive of laptop and equipment setup.
- Conduct daily floor walks to ensure proactive checks are carried out on all end points.
- Work alongside the networks and other infrastructure teams to monitor and maintain IT systems and networks to ensure optimal performance at all times.
- Administration of our internal Office 365, Azure AD environments as well as other internal applications.
- Automation of O365 / AD / SCCM / Intune related tasks using PowerShell and other automation initiatives.
- Escalating IT issues to various internal and external L3 support teams where necessary.
- On-boarding / Off-boarding of new hires and terminations (User Provisioning).
- Procurement of new IT equipment / Supplier negotiations.
- Undertake small to medium sized IT projects such as rollouts and equipment installs.
- Ensure all asset records for equipment and users are maintained.
- Document known issues into our shared knowledgebase.
- Work on-call hours, as and when, required by the business.
- Mentor junior members of the team and help them progress in gaining technical experience.
MINIMUM QUALIFICATIONS AT ENTRY:
- 5 to 8 + years of experience in IT support and troubleshooting
- Proven and demonstratable Executive support experience.
- Strong knowledge of hardware, software, and networking technologies.
- Strong experience with Windows OS, Office365, VPN, SCCM, Intune, Azure AD / EntraID etc.
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Ability to work independently and as part of a team.
- MCSE, CCNA, ITIL or other relevant certifications are a plus.
EDUCATION/EXPERIENCE:
- Bachelor's degree and/or equivalent experience in Information Technology, Computer Science or Business Management
COMPETENCIES: (as demonstrated through experience, training, and/or testing):
- Demonstrated ability to work within clearly defined standards and adhere to quality SLA.
- Ability to work with, mentor and train junior members of the team.
- Willingness to learn and have a can-do attitude.
- Understand ITIL best practice and collaborate with other members of the IT team to resolve issues and improve processes.
Working Conditions and Physical/Mental Demands:With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job includeWith or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include
- Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Handling and being exposed to sensitive and confidential information.
- Required ability to handle multiple tasks concurrently.
- Occasional local and regional/national travel for presentations, meetings, and visits.
- Occasional lifting and/or moving up to 10 pounds.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.#AF-SSCorp
About UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the TeamOur Company Mission:Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.Our Values:Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.Integrity:Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.Vigilance:Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.Helpfulness:As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.