Salary: $73,091.20 Annually Location : County of San Diego, CA Job Type: Regular - Full time Job Number: 24282006 Department: Sheriff Division: Law Enforcement Support Opening Date: 07/01/2024 Closing Date: Continuous Job Summary The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess situations accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. Please view the following video before applying. The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year. Learn more about Emergency Dispatchers For more detailed information about this job classification, click here. ***Effective September 9, 2022, this hard-to-recruit position qualifies for the Employee Referral Reward Program. If a current County of San Diego employee referred you to apply for this position, please indicate the employee's name on your job application in the space provided. *** TO QUALIFY YOU MUST:
- Be at least 18 years of age.
- Possess effective oral and written communication skills in English.
- Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity).
- Be willing to work night shifts, holidays and weekends (24-hour facility - Premium of $.80 per hour for night shift work).
CONDITION OF EMPLOYMENT As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. APPLICATION PROCESS STEP 1: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Please Note: Candidates who meet the minimum qualifications will be placed on a six (6) month eligible list based on the score received. STEP 2: Candidates who are notified they have been placed on the eligible list, will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates that are notified that they are placed on the eligible list must take the CritiCall performance exam. The CritiCall performance exam can be completed online from home and is a work-simulated computer based performance test covering the following areas:
- Call summarization
- Character comparison
- Data entry
- Cross referencing
- Decision making
- Prioritization
- Key boarding
- Probability
- Map reading
- Reading comprehension
- Memory recall
- Sentence clarity and spelling
For the CritiCall study guide, click here.STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Orientation. Candidates may be invited to participate in the background investigation and selection interview processes listed below. STEP 4: Candidates may be invited to participate in the comprehensive background investigation. STEP 5: The remaining steps will include a computer voice stress analysis exam, employment interview, and psychology and medical exam. ACCOMMODATION Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis. The County of San Diego now participates in E-Verify. for additional information. The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our as well as our commitment to serve everyone, to build a that will create a County that works for all. Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term public employees includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority. As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans. Veteran's Preference PolicyThe County of San Diego offerspreferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego. Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help! Click here to see the Non-Management Benefits Summary 01 Before completing the Supplemental Questionnaire, read the job summary and requirements. If you do NOT meet these requirements, please do NOT apply; your application will not be accepted. Have you read the job summary and requirements?
02 Do you have any experience, personal or professional, in an emergency, high pressure or urgent situation?
03 If you answered YES to the question above, please describe your experience in an emergency, high pressure, or urgent situation. If you do not have this experience, please indicate with N/A. 04 If you meet the minimum qualifications and pass the performance exam for Sheriff's Emergency Services Dispatcher Trainee, you will be subject to a thorough background investigation which includes psychological, truth verification or other examination or test. This background investigation includes job dimensions established by the California Commission on Peace Officer Standards and Training (P.O.S.T.) to determine a candidate's suitability as a public safety dispatcher. Do you understand this information?
05
Please Note: Felony convictions will be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and recency. Do you understand this information?
06 At the date and time you are completing this online application for Sheriff's Emergency Services Dispatcher Trainee, are you at least 18 years of age?
07 Do you possess the ability to read, write, and verbally communicate in English in a fluent, clear, and understandable manner?
08 Are you willing to work rotating shifts including nights, weekends, holidays and overtime as required by the Sheriff?
09 Are you willing to work overtime hours in excess of 40 hours per week?
10 Are you willing to work in an environment that receives high-volume emergency calls, including life threatening situations?
11 Do you possess a government-issued identification card along with a social security card or a United States issued passport; OR, can you obtain them during the background process?
12 Are you willing to comply with the following employment conditions that are required throughout employment as a Sheriff's Emergency Services Dispatcher Trainee? (a) You are responsible for your own reliable transportation to and from work. (b) You are responsible for arranging necessary and timely, reliable transportation for field travel.
13 Please enter the last four digits of your social security number in the space below. This is used only for applicant identification purposes and will be kept confidential 14 Where did you hear about this job opportunity?
- Newspaper
- Magazine
- Military Ad
- Television/News
- Radio
- Peacock
- Indeed
- Business Website
- College Website
- YouTube
- Instagram
- Google
- Microsoft Edge
- Other Website
- Referral - County Employee
- Referral - Deputy Sheriff
- Referral - Friend
- Referral - Other Law Enforcement
- Gym
- Recruiting Van
- Bus
- Billboard
- Career Fair
- Community Event
- Health/Fitness Expo
- Miramar Airshow
- Petco Park
- San Diego County Fair
- College Campus
- College/High School Fair
- Career Center
- Criminal Justice/Admin of Justice
- Military Base
- Military Fair
- Personal Interest
- Voice and View
- Other
15 Please tell us where specifically you first heard about this job opportunity.If this does not apply, please indicate n/a below. 16 Thank you for your interest in employment with the County of San Diego 17 Were you referred by a County employee to apply for this position? Note: effective September 9, 2022, County employees are eligible to earn cash awards for any candidates they refer to hard to recruit positions that are then hired.
18 If you responded Yes to the above, in the space provided please list the name of the County employee that referred you. Required Question