Job Location : all cities,OH, USA
Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.
Position is full-time
Requirements
* High school diploma or equivalent required with two years of closely related office experience strongly preferred.
* Must have previous experience in data entry.
* Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
* Must be proficient and accurate in computer use, including Microsoft Word.
* Knowledge of skills to work with youth/adults affected by trauma preferred.
Job Duties:
* Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
* Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
* Ensures that clients are announced to appropriate staff person.
* Schedules ongoing appointments for other Harbor locations.
* Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
* Performs opening/closing duties as assigned.
* May float to other locations as needed.
About Harbor:
* A leading provider of mental health and substance use treatment for over 100 years
* 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
* Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
* Medical, dental, and vision coverage
* Retirement plan with company match
* Generous paid time off, sick time, and paid holidays
* Tuition and professional license reimbursement programs
* Clinical supervision hours offered
* Employee referral bonuses
* Ability to make a difference in your community!