CUSTOMER SERVICE REPRESENTATIVE - INSIDE SALES
: Job Details :

Responsibilities:

• Advanced computer skills with proficiency in the Microsoft Office Suite along with website and internet tools
• Excellent verbal and written communication skills both on the phone and in person one-on-one
• Strong math background needed to estimate product cost
• Ability to work well under pressure, handle many tasks and interruptions within a short period of time while providing positive, personalized customer service
• Responsible for accurate and timely data entry inclusive of managing multiple accounts including processing and expediting orders, quoting, coordinating timely deliveries, and maintaining inventories
• Ability to coordinate interaction between the customers and multiple departments including handling complaints and quality concerns
• Must be able to prioritize, organize, and follow-up based on given timelines
• Mechanical ability to understand diagrams and machine limitations along with a willingness to learn the entire plant flow

Qualifications:

• Commitment to providing outstanding customer service
• Ability to multi-task in a fast-paced environment
• Ability to work in a team atmosphere
• Ability to resolve conflict with creative use of resources
• High attention to detail
• Excellent organizational skills
• Strong communication skills
• Prior customer service experience is a plus, but no experience required
• High school diploma required, college degree preferred