Job Location : Saint Louis,MO, USA
* Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
* Enter membership and program registration data into HRIS operating system
* Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
* Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
* Participate and recruit participants for member challenges also known as member visit drivers.
* Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
* Ensures established processes for touring and following up with membership inquiries are followed.
* Assist with the attainment of membership department strategic plan goals.
* Provide feedback and offer solutions regarding gaps in service and/or member concerns.
* Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices.
* Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
* Effectively handle conflict and member complaints, with the support of the center Membership Director
* Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.
* High school diploma and or GED required
* Excellent interpersonal and problem solving skills.
* Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
* Previous customer service, sales or related experience.
* Basic knowledge of computers.
Full Compensation Package (when applicable):
* 403(b) Retirement Savings
* Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
* 20% Discount on tuition at Missouri Baptist University
* Free individual membership to YMCA nationwide
* Discounts on YMCA programs
* Discounts on YMCA Childcare