Job Location : New York,NY, USA
About ITT:ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company's differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail marketsIndustrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial marketsConnect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.Position Summary...100% remote, but prefer candidates in Pacific or Mountian time zones...Under the direction of the Manager, IT Enterprise Infrastructure Services, this individual provides support of hosted data center services. Responsibilities include but are not limitedmanaging operating systems, administration software, and job schedules dedicated to hosting of iSeries applications and business services, data and related technologies.A successful person in this role will take the lead to manage jobs scheduled within the Robot suite of applications, with specific tasks including but not limited to:Identifying root cause for job failures and remediate to restore operations.Update, maintain and optimize jobs in order to ensure the healthy and high performing iSeries environment.Identify, plan and execute areas of opportunity where efforts can be further automated to reduce administrative work (account creation, ERP profile provisioning, etc.).Institute processes and technical controls to prevent job failures where possible and institute self-healing scripts to prevent unnecessary business disruptions.Work with application owners to institute corrective actions to prevent job failures.Work with your peers and the helpdesk team to automate common tasks related to:Profile creation / disablement / termination.ERP role assignment / deprovisioningEnvironment health monitoring and alerting.#LI-REMOTE#CORP#LI-BS1Essential ResponsibilitiesDaily administration of IBM iSeries operating system, management tools and business software.Assist in installation, configuration and maintenance of IBM iSeries based software.Develop, document, and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of application environments.Load and test operating system and application software releases and fixes in both development/test and production environments, load application software fixes.Provides ongoing direction and technical support for the iSeries environment to assure cost effective computer operation.Provides system application programming support utilizing RPG, CL, and System APIs.Recognizes and identifies potential areas where existing policies and procedures require change, or where new policies need to be developed, and makes recommendations.Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.Ensures security standards are being met, and takes appropriate steps when deficiencies are uncovered.Assists in disaster recovery testing exercise planning and execution as requested.Remediates incident and services requests.Drafts operational documentation as required.Primary support for the following applications & hardware:iSeries system performance & capacity planningiSeries Firmware & PTF administrationQDV faxing solution.HMC supportDigital CertificatesiSeries printer administrationEnforcive Enterprise Security for IBM I administrationRobot Scheduler Job Configuration, Administration and TroubleshootingExpectations of the role include but are not limited to:Maintain continuous availability of the environment and contribute to improvement practices.Perform infrastructure troubleshooting, resolve issues, and document solutions.Make configuration changes to keep the infrastructure secure and reliable.Participate in data protection discussions with business users, provide input and make recommendations on solutions to support internal users.Be a team player and participate in an on-call rotation.Additional responsibilities as assigned by Manager, IT Enterprise Infrastructure ServicesFully understands how the business/functional strategy applies to his/her own technology area.Understands when new or alternate solutions are necessary and begins discussions with IT management and business/functional partners to identify needed improvements to the solution/service framework.Supports solutions/services that conform to approved industry frameworks within his or her domain that support best practices and standardization and meet requirements for risk, security, maintenance, scalability, and performance.Leverages existing solutions, knowledge base, and best practices, and works within the approved policy/governance framework.Gains trust by listening effectively, being open and transparent, and demonstrating results that the customer, business or function values.Demonstrates a sense of pride in the quality of his/her own work, and a willingness to take initiative to meet the challenges of the customer, business or function.Promotes accomplishments while holding others accountable for results.Strong written and oral communication skills.Strong interpersonal skills, with a focus on listening and questioning skills.Strong documentation skills.Ability to conduct research into a wide range of computing issues as required.Ability to absorb and retain information quickly.Ability to present ideas in user-friendly language to non-technical staff and end users.Keen attention to detail.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environment.Self-directed, Self-starter and strong analytical & problem solving skills. Ability to work well under stressPosition RequirementsCollege Degree in computer science, information sciences or related field and 3-5 years of experience; or 5-8 years relevant experience.Experience with iSeries operating system(s) (V7R3, V7R1, V6R1, V5R4).Experience in RPG & Control Language scripting is preferred.Knowledge of automation and monitoring tools is required.Experience with HelpSystems applications (Robot/Schedule, Robot/Console, Robot/ Network, and Robot/ Alert).Third party application support experienceis preferred.Additional working hours as required.Participate in an on-call rotation.Carry an ITT assigned phone 24x7 and be available for escalations as needed.Sitting for extended periods of time.Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.#LI-REMOTE#CORP#LI-BS1Equal Pay Act StatementWe aim to pay our ‘ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what' they accomplish, but also on ‘how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.Equal Pay Act RangeAnnual Salary Range $72,600 to $108,800 Plus Benefits and Incentive Plans.Connect With Us! ( Inc. is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to age, color, gender, gender identity, national origin, physical or mental disability, protected veteran, race, religion, sexual orientation, or any or any other characteristic protected by law. (Government security rules may restrict certain work to specific individuals based on government criteria.)California residents, click this link ( Locations US-NY-Any CityID 2024-13408Category Information TechnologyPosition Type EmployeeTelecommute Yes