General Manager
: Job Details :

__vacancyopjusttionswidget.opt-Job Schedule__ Temps Complet__vacancyopjusttionswidget.opt-Job type__ CDI__vacancyopjusttionswidget.opt-Brands__ 21C MUSEUM HOTELS__jobinformationwidget.freetext.LocationText____jobinformationwidget.freetext.ExternalReference__REF43692JGeneral Manager RegionLuxury & LifestylePartagerCompany DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.Join our Flock!Job DescriptionTitle: General ManagerReports To: Chief Operating OfficerGeneral Purpose: The General Manager is responsible for the overall management of the hotel's operation, including profitability, guest service, product quality, overall cleanliness, and property maintenance. The hotel's operation will be within the framework of the approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all company policies and procedures. The General Manager works with the F&B Director to lead the property.Specific Responsibilities:Leads the property Executive Committee, in collaboration with the F&B Director, utilizing a participatory style. Be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist with identifying problems and solutions. Guide the committee in addressing problems and opportunities in order to serve the financial interests of the property best.Operating BudgetDevelop an annual operating budget, which serves as an operating plan and defines required levels of achievement. Ensure the annual budget's achievement in revenues, costs, and profits through accounting diligence, expenditure controls, and proficient accounting practices.Departmental ObjectivesFollow up to ensure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.Maintain an ongoing awareness of the property's progress toward meeting revenue objectives and ensure challenges and opportunities are addressed appropriately. Regularly review sales plans and sales activities, room night productivity, group & banquet pace reports, and lost business reports.Assess individual and property performance, provide guidance, and take corrective action.Ensure that designated sales and marketing reports are complete and submitted to the corporate team on or before the monthly due date.Should a significant, ongoing revenue shortfall occur, the GM will take corrective action and increase personal participation in direct sales efforts.Along with DOSM and Revenue Director, participate in weekly Yield/RevMAX meetings and evaluate rates & strategies for 30-60-90 days out, including a review of group cut-off dates, prospective group business, historical data, and comp set rates. Along with the team, determine a revenue strategy to best position the hotel for increased business. In addition, ensure price adjustments occur on a timely basis.Participate in sales team meetings, meet key account contacts, and be present to welcome key account site visits.Participate in the creation & execution of ongoing property marketing initiatives. When possible, attend bi-weekly brand-property marketing calls and participate in developing creative marketing initiatives.Ensure all relevant details, including upcoming property marketing needs, are kept up to date in the brand marketing calendar and are complete on or before the monthly due date.Oversee the development of the annual sales and marketing plan and monitor theimplementation of action steps outlined in the SSP document.ForecastingMonthly forecasting of operating teammate and cost expenditures. Business planning aligns with forecasted sales and costs, including guidance to department heads.Review financial statements monthly to correct problems, ensure spending is in line, and plan for future business. Review and approve all expenses in other expense categories in all departments. Regularly review all major expenses to ensure that expenditures are thoughtfully dispersed.Teammate RelationsDevelop a high level of We Say YES and loyalty to the hotel and the company to reduce turnover and increase employee morale. Communicate, counsel, and assist with teammate development. Be visible and available to all hourly personnel in accordance with the Company's open-door policy. Attend monthly department employee meetings whenever possible.Conduct performance appraisals and personal development plans for management teammates. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.Ensure the level of experience, knowledge, and ability to meet job requirements of all hotel management.Cost ControlsReview controls and ensure adherence at all times in order to protect the hotel's property/assets.Wage and Salary AdministrationReview all wage and salary increases, assuring compliance with the company's wage scales and compensation philosophies.InspectionPersonally inspects guest rooms, public areas, and the back of the house on a regular basis. Ensure that written lists of corrective actionsrequired for implementation by housekeeping, maintenance, and operating departments are developed.Guest Service + CommunicationThrough leadership and example, demonstrate a friendly, courteous, service-oriented, We Say YES approach to guests that is expected from all hotel employees. Establish and implement guest service standards for all departments, periodically reviewing and identifying problems and corrective actions.Respond to guest feedback through our guest survey portal and online reviews.Property MaintenanceDevelop and implement a preventive maintenance program to ensure that an ongoing program is followed for regular repair and upkeep of the facility, landscape, and equipment.CreditMaintain credit policies for the Front Office, Sales, and Catering. Attend credit meetings and assist with developing action plans. Supervise the collection of major accounts, review aging reports, and approve write-offs.Front Office ManagementRegularly review Front Office results in order to maximize room revenue. Identify problem areas and initiate solutions.Community RelationsRepresent the hotel within the local community, positioning it as a good corporate citizen who is involved in and supportive of community affairs.Policies and ProceduresEnsure that all Company policies and procedures are fully implemented throughout the hotel.Comply with property management agreements.Qualifications Possess advanced knowledge in the following areas:Sales and marketing for rooms and events.Hotel maintenance and repair.Hotel housekeeping and general cleaning.Front office procedures.Yield management revenue.Hotel safety and security.SkillsDemonstrate advanced proficiency or exceptional skill in the following areas:Planning financial strategies and delegating responsibilities to others.Directing others at various professional levels.Identifying and developing talent.Identifying and solving problems.Prioritizing and coordinating multiple projects simultaneously.Evaluating and resolving complex situations.Led the hotel teammate by utilizing a management style based on a participatory team approach.Meeting and greeting guests and employees.Inspecting rooms, all public areas, and the exterior of the facility.Utilizing general office procedures.Be willing to get your hands dirty and be a jack-of-all-trades, when necessary.Must pass a background check.Education/Formal Training:ExperienceMinimum experience 3 years as General Manager or five years as Assistant General Manager at a similar size and type of hotel.Extensive experience with hotel sales and marketing.Extensive experience with revenue management.Travel RequirementsAs needed.Additional Information 21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: a world where life pulses with passionLAISSEZ VOTRE PASSION S'EXPRIMERExperience LevelAssociateDirectorEntry LevelExecutiveStudentMid-Senior LevelNot ApplicableTemps CompletBrandsIBIS BUDGETCDILocationsFranceDescriptionDescriptionEnsure profit optimization and superior guest experience.Drive the hotel's commercial performance.Create a performance-driven culture that meets the business objectives of key stakeholders: guests, eExperience LevelEntry LevelTemps CompletBrandsACCORCDILocationsParisDescriptionDescriptionAbout Ibis Coimbra CentroIbis Coimbra Centro boasts a prime location in the heart of the city and on the banks of the Mondego River. A perfect location to visit the main points of the city.If you haveExperience LevelExecutiveTemps CompletBrandsMOVENPICKCDILocationsDescriptionWe are seeking an experienced and dynamic Resort Manager to lead our exciting beachfront property in the beautiful island of Phu Quoc, Vietnam. As the Resort Manager, you will be responsible for oversDescriptionWe're seeking a dynamic General Manager to lead one of Australia's most iconic ibis propertiesthrough an exciting period of transformation. With a bold refurbishment underway and the imminent launchDescriptionExperience LevelMid-Senior LevelTemps CompletBrandsADAGIOCDILocationsDescriptionExperience LevelDirectorTemps CompletBrandsMAMA SHELTERCDILocationsDescriptionWould you like to do theopeningof our Mama Shelter Zurich?THE MISSION?AsGeneral Manager, you are the inspiration for your team to create a positive and stimulating environment focused on teamwork.YExperience LevelExecutiveTemps CompletBrandsFAIRMONTCDILocationsRabatDescriptionAs the General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit.#J-18808-Ljbffr