Dispatcher
: Job Details :

This job was posted by : For more information, please see: Job descriptionWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.ResponsibilitiesReceive emergency and non-emergency calls and record significant informationAddress problems and requests by transmitting information or providing solutionsReceive and dispatch orders for products or deliveriesPrioritize calls according to urgency and importanceUse radio, phone or computer to send crews, vehicles or other field units to appropriate locationsMonitor the route and status of field units to coordinate and prioritize their scheduleProvide field units with information about orders, traffic, obstacles and requirementsEnter data in computer system and maintain logs and records of calls, activities and other informationSkillsProven experience as dispatcher or relevant positionTech-savvy with knowledge of relevant methods (CAD)Fast typing with experience in data entryKnowledge of procedures and guideline for emergency situationsProficient in English (oral and written)Outstanding organizational and multitasking abilitiesActive listener with excellent communication skillsSound judgement and critical thinkingHigh school diploma