Job Location : Burlington,MA, USA
Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee)
Overview:
Responsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service. Ensures the customer experience, supports our brand promise ( Every Day Should Feel This Good ) and makes service a top priority.
Functions & Responsibilities:
* -Generate Sales
* Responsible for meeting their goals/measures
* Develops and maintains relationships with top customers
* Supports in-store event sourcing and execution
* -Customer Experience
* Ensures the store reflects Shep & Ian's vision of Every Day Should Feel This Good to our customers through Hosting the Party
* Leads the store in email capture and educating new associates on best practices
* Ensures the customer wish list is always current with customers being notified when product arrives.
* -Crew Development
* Assists with training new associates
* Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
* Helps in recruiting and referring top talent for the store's teams
* Supports store and team-building activities with the management team
* -Operations
* Maintains efficient merchandise controls
* Maintains loss prevention awareness at all times
* Helps maintain a clean and tidy store environment
* -Merchandising
* Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives
* Contributes to weekly product feedback
Requirements:
* Bilingual - Spanish speaking preferred
Strong interpersonal communication and customer service skills
* Team focused, confident, and professional
* Creative, adaptable, entrepreneurial and driven by integrity
* Strong verbal and written skills
* Ability to perform effective selling techniques to achieve sale and repeat business
* Ability to work a flexible schedule including holidays, overnights, weekends
* A passion for making people happy
* Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
* Accuracy and attention to detail.
* Ability to effectively receive and communicate feedback
* Positive outlook
* Excited to get to know our product inside and out in order to offer style advice and help customers
* Outgoing, friendly & personable with a positive attitude
* Customer Service-oriented experience preferred but not necessary
* Passion for the vineyard vines brand
As an employee at a vineyard vines retail location, all team members must have the ability to:
* Stand and/or move around for extended periods of time
* Reach, carry, bend, and climb ladders occasionally
* Lift up to 40 pounds, unless an accommodation is requested