DepartmentPatient Access - Emergency Room Straight Nights$2.75 Shift Differential FTE (Full Time Equivalent)Full Time (.6) 48 hours per pay periodPay$17.50 starting payActual rate of pay will be based on experienceHours11:00 pm - 7:30 am7:00 pm - 7:30 amA more specific and consistent schedule will be determined after hire.Weekends & HolidaysPosition ObjectiveThe Emergency Department Patient Access Representative performs diversified tasks and duties associated with inpatient admissions, emergency and outpatient registrations. The position is responsible for following guidelines to room patients while remaining compliant with state and federal regulations. Patient Access Representatives enter patient information accurately and timely into the electronic medical record.Essential Responsibilities
- Perform patient registrations while completing them accurately
- Scan needed ID's and insurance cards
- Complete emergency room, outpatient, and inpatient registrations
- Obtain demographic, insurance, and guarantor information as well as appropriate signatures for documentation
- Manage Organizational Telecommunications
- Paging Codes-Organization wide
- Phone Systems
- Ambulance and Law Enforcement
- Outgoing flights for Medi flights
- Contact on-call Physicians to relay messages
- Find assistance for urgent patients needing help from their vehicle to wheelchair
- Coordinate on the job development/employee training
- Manage work queues to ensure completion of patient charts
- Keep up to date on all EMR software utilized for the position
- Identify patients as they are entering the ER area
- Assist patients in registration, sitting them in a wheelchair if needed, and contacting the Triage nurse/Charge Nurse as needed
- Follow guidelines developed to assist in rooming patients
- Remain within a PAR's scope of practice while maintaining compliance with state and federal regulations for patient care
- Monitor overflow patients when rooms are full and alert nursing if patient's status changes
- Responsible for locking down Alomere Health during emergent situations
- Manage the Alarm Systems
- Schedule Providers with minimal scheduling errors
- Provide Peer to Peer feedback for 1:1 meetings for trainings, in a professional and constructive manner
Required QualificationsHigh school graduate or equivalentPreferred Qualifications
- Prior healthcare experience
- Medical Secretarial training, medical terminology, or related experience
Knowledge, Skills and Abilities
- Strong customer service skills when interacting with all patients, family members, and healthcare team
- Knowledge in computer software, including Microsoft Office
- Ability to work a variety of shifts because the Emergency Room is open 24/7
- Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting- Examples: Sexual Assault Patients, Mental Health Patients, Trauma Patients
- Ability to multi-task with emphasis on accuracy and patient privacy Willingly accept work assignments, change in daily routine, and hours that may vary to accommodate staffing needs for all areas of ED Patient Access
- Ability to learn new procedures and protocols while incorporating them into current work flows
Benefit StatusPart-TimeUnion PositionNoApplicants must be able to meet the physical demands of the position. A Functional Job Description for this position is on file in the Human Resources Office and is available to all applicants for review. All job offers to persons that are not currently employed by Alomere Health will be conditional based on favorable references and successful completion of both a criminal background check and a drug test. I certify that the facts set forth in this employment application (and any accompanying resume) are true and complete to the best of my knowledge. I understand that any falsification, omission, misrepresentation, or concealment of information on this application may be sufficient grounds for disqualification from further consideration for hire or immediate dischargeI authorize Alomere Health to verify the information contained in this employment application and to investigate my personal or employment history. I also authorize any former school, employer, person, firm, corporation, credit agency, or government agency to provide to Alomere Health information they may have about me. In consideration of Alomere Health's review of this application.I further agree that, if employed, I will conform my conduct to Alomere rules and understand that unless otherwise specifically agreed to in writing; my employment can be terminated at any time with or without cause, and with or without notice, at my option or at the option of Alomere Health.I understand that no personnel recruiter, interviewer, or other representative of Alomere Health other than the CEO has authority to enter into any agreement for employment for any specified period of time. I also understand that this application and any employment manuals/handbooks that may be distributed to me during the course of my employment shall not be construed as a contract.Alomere Health is an EEO employer.