Overview:
As the leader in the resort housekeeping industry, we experience rapid and consistent growth at resort locations across the U.S.
Whether you are ready to manage a team of housekeeping professionals, eager to learn how, or experienced in leading leaders, MasterCorp is growing opportunities.
Resort Housekeeping with MasterCorp has its Benefits: Explore your talents and discover the rewards of working with the best: MasterCorp. We appreciate your contributions to our success, which is why we offer a generous set of benefits designed to make your career more satisfying, and the rest of your life more enjoyable. Consider all that we provide, and consider a career with MasterCorp.
- Attractive compensation
- 100% vested 401(k) programs with company match
- Medical/Dental coverage and prescription drug program
- Wellness benefits
- Life and disability coverage
- Health and dependent-care spending accounts
- Training at MasterCorp University and online courses
- Paid time off
- Cell Phone Allowance
Qualifications:
Education and Experience Requirements:
- Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent housekeeping leadership experience.
- A proven track record of driving strong performance.
Other Qualifications:
- Customer service savvy
- 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field
- Proven team building skills
- Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders
- Resourceful in recruiting & training of staff
- Applied verbal & written communications
- Bi-lingual English / Spanish a plus
This role requires a valid Driver's License to be eligible for hire.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exemplify a sense of urgency with housekeeping staff to ensure all units get turned on time.
- Direct work of Housekeepers, Housemen and Supervisors.
- Assist in training new Housekeepers on 7 Steps Processes.
- Coach housekeepers to reach productivity standards.
- Conduct weekly report cards for housekeeping staff.
- Conduct weekly MSI report of Supervisors.
- Inspect clean rooms to ensure that quality standards are met.
- Retrieve housekeepers to address any areas that need to be re-cleaned.
- At the direction of the EH or AEH, participates in on-boarding or training new hires.
- Provide feedback to the EH and AEH regarding under-performing team members.
- Conduct inventory counts determine inventory needs and submit purchase requests.
- Unload inventory and maintain clean and organized storage areas.
- Report unit maintenance issues.
- Maintain vehicle maintenance logs.