ESSENTIAL FUNCTIONS:
The Center Manager has a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of a care center. This role involves strategic planning, resource management, and collaboration with clinical and administrative teams to ensure high-quality patient care, profitability, and overall operational excellence.
DUTIES AND RESPONSIBILITIES:
- Responsible for best-in-class patient experience at care center which includes implementing initiatives to enhance the patient experience and satisfaction.
- Accountability and management of Care Center P&L which includes working with the finance team to develop and manage budgets for their care center and analyzing financial data to implement strategies to achieve financial goals.
- Collects and analyzes care center data to maintain and improve center quality, efficiency, and overall profitability.
- Responsible for addressing and resolving all operational issues within the care center.
- Responsible for training and leading Care Center team (e.g. MA, Front Desk, Referral Coordinators) as well as their ongoing professional development.
- Contribute to the development and execution of the organization's strategic plan and goals including overseeing and leading care center performance.
- Work closely with other department leaders, including operational leaders, VBC, finance, and human resources, to achieve organizational goals.
- Drives efficient patient flow throughout the care center, identifying issues and implements corrective action and solutions as needed.
- Ensures compliance with all company priorities, policies, and procedures and applicable federal, state, and local regulations.
- Proficient in all staff tasks and duties at a level adequate for training and developing employees in the performance of those tasks and duties. Able to provide corrective actions as needed.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Yes
QUALIFICATIONS/REQUIREMENTS
- Bachelor's degree in healthcare administration, business administration, or a related field. Master's degree is a plus.
- Strong background in managed care with accountability in center level P&L.
- At least 3 years of experience in healthcare operations management.
- At least 2 years of experience in managing medical clinics or healthcare facilities.
- Strong leadership and team-building skills.
- Strong verbal and interpersonal skills.
- Strong problem solving, critical reasoning, and decision-making skills to analyze situations, determine risks, and proactively find solutions to resolve current issues and prevent future inefficiencies.
- Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of organizational patient care goals.
- Ability to analyze operational data and make informed decisions.
- Ability to motivate and inspire teams to achieve operational goals.
- Ability to navigate and learn the organizations technology such as EMR, Phone System, etc.
Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software including PowerBI.