Title: IT Specialist Organization: Boys & Girls Clubs of San Leandro Location: San Leandro, CA/San Lorenzo, CA Department: Operations Reports to: Director of Club Safety and Operations Direct Reports: NA Exempt Status: Exempt Position Type & Pay Rate: Full-Time / $85,000 - $136,000 About Boys & Girls Clubs of San Leandro: For over 75 years, the Boys and Girls Clubs of San Leandro (BGCSL) has proudly served the San Leandro and San Lorenzo community as the primary provider of youth services. Our unwavering mission is to inspire youth-especially those who need us most-to achieve their full potential in a safe, positive, and engaging environment. We offer a wide range of programs to youth ages 4 to18 years old, including after-school programming, school break day camps, and summer camps. We take pride in providing a nurturing and supportive atmosphere where our youth can have fun and thrive across 23 Club sites, including San Leandro and San Lorenzo school-based sites and the Teen Clubhouse. Why Come Work with Us? Working at the Boys and Girls Clubs of San Leandro (BGCSL) is more than just a job-it's a chance to make a real impact on the lives of young people. Great futures start with YOU, and here, you'll find that we are as committed to our staff as we are to the youth we serve. By working with us, you'll gain valuable experience that will enhance your skills and open doors to future possibilities, all while enjoying a supportive and dynamic environment that promotes collaboration and innovation. Join BGCSL to unlock your potential and enjoy a range of benefits that make your work experience rewarding, fulfilling, and fun. Position Overview: The IT Specialist is responsible for providing technical support to all users, managing IT systems, ensuring the provision of efficient IT services, and supporting the organization's IT-related needs. The role includes strategic planning, project coordination, and ensuring security of data, network access, and backup systems. Key Responsibilities & Essential Functions:Strategic Planning:
- Provide direction and support for IT solutions that enhance mission-critical business operations.
- Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
- Define and implement IT policies, procedures, and best practices.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Stay current with technological developments and recommend ways to take advantage of new technology.
- Control and assess the information technology budget.
Project Coordination:
- Oversee provision of end-user services, including help desk and technical support services.
- Assist in the development and implementation of training materials and user documentation for IT systems.
- Provide support and training to users on how to effectively utilize IT functionalities.
Security and Compliance:
- Implement network security measures to protect data, software, and hardware.
- Monitor and optimize network connectivity and performance.
- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
- Conduct regular system audits and perform backup operations.
- Ensure the security of data, network access, and backup systems.
Infrastructure Management:
- Install, configure, and maintain personal computers, network equipment, and peripherals.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
- Manage user accounts, permissions, and access rights in accordance with company policies.
- Document technical procedures and policies for IT systems.
- Provide technical support and guidance to users with respect to software, hardware, and network-related issues.
Requirements Qualifications & Experience:
- Bachelor's degree in Computer Science, Information Technology, or related field or combined relevant education and proven experience in a similar role.
- Certifications in ITIL, PMP, or similar.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate.
Knowledge, Skills, & Abilities:
- Strong knowledge of computer systems, networks, and commonly used software.
- Outstanding communication abilities.
- Excellent problem-solving skills and attention to detail.
- Experience with databases, networks (LAN, WAN), and patch management.
- Strong interpersonal and communication skills.
- Knowledge of system security techniques and firewall administration.
- Experience with cloud services (AWS, Microsoft Azure) and remote troubleshooting.
- Familiarity with various operating systems and platforms.
Competencies: Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Customer Service (Internal): Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Physical Demands & Work Environment:
- Frequently required to stand.
- Frequently required to walk.
- Frequently required to sit.
- Continually required to utilize hand and finger dexterity.
- Rarely required to climb, balance, bend, stoop, kneel, or crawl.
- Continually required to talk or hear.
- Occasionally exposure to outside weather conditions.
- Occasionally exposure to bloodborne and airborne pathogens or infectious materials (Communicable diseases in an office environment including COVID-19, common cold, and flu viruses. Negative TB screen required).
- Noise level in the work environment may vary from light to moderate.
- The employee must occasionally lift and/or move more than 25 pounds.
The above description is intended to describe the general content and requirements for the performance of this job. It is not an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, nor does it change your status as an at-will employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Boys and Girls Clubs of San Leandro is committed to diversity and inclusion and is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. We encourage individuals from all backgrounds and experiences to apply. All employment decisions are based on qualifications, merit, and business needs.