Position Summary:
Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a General Manager. As the driving force behind our restaurant's success, the General Manager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experiences.
Responsibilities:
- Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets.
- Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration.
- Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations.
- Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency.
- Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions.
- Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations.
- Manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
- Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Proven track record of achieving business results, driving sales growth, and managing profitability.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Competencies:
- Leadership: Ability to inspire and empower team members to achieve excellence and deliver outstanding service.
- Strategic Thinking: Ability to develop and execute business strategies to achieve long-term success and growth.
- Financial Management: Strong understanding of financial principles and ability to manage budgets, control costs, and drive profitability.
- Customer Focus: Commitment to providing exceptional guest experiences and building lasting relationships with customers.
- Adaptability: Flexibility to adapt to changing priorities and environments and drive continuous improvement.
Skills:
- Leadership and team management
- Business acumen
- Sales and marketing
- Financial analysis and budgeting
- Problem-solving and decision-making
Physical Requirements:
- Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
- Standing and Walking: Prolonged periods of standing and walking throughout the shift.
- Bending and Reaching: Frequent bending, reaching, and twisting.
- Manual Dexterity: Good hand-eye coordination.
- Communication Skills: Clear verbal communication to interact with people.
- Temperature Tolerance: Ability to work in varying temperatures.
Benefits:
- Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
- Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
- Career Growth: Training programs, clear career paths, and mentorship opportunities.
- Recognition: Performance-based incentives, bonuses, and employee recognition programs.
- Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.
- Flexibility: Customizable benefits and support for major life events.