Job Title: Support Services Specialist
Location: Falls Church, VA
Job Type: Full-Time, Non-Exempt
About Us:
We are a growing business and litigation law firm with approximately 175 attorneys inthe Mid-Atlantic region. Our team's dedication to excellence has established us as a leader in the legal industry. We are currently seeking a highly skilled and experienced Support Services Specialist to support our Falls Church Office.
Job Description:
The Support Services Specialist, under the supervision of the Office Administrator, is responsible for providing a wide variety of hands-on support tasks which may include one or more of the following areas of responsibility: ordering monthly office and kitchen supplies; copy, production, and scanning projects; daily mail and shipping; file and records support; hospitality assistance with conference room set up and scheduling; receptionist backup, and facilities support.
Key Responsibilities:
Legal Service Support:
- Interact and provide professional level support to legal assistants, firm administration, paralegals, associates, and partners.
- Complete copy, production, scanning projects according to required deadlines utilizing equipment such as: paper cutter, hole driller, bindery equipment, and electric stapler.
- Operate and maintain all office equipment including high volume copy machines, fax services, and postage meter.
- Manage distribution of all incoming USPS, FedEx, and UPS mail and packages.
- Request records or files from off-sight storage and assist Legal Administrative Assistants with file closing process.
Equipment, Facilities, and Inventory Management:
- Act as the primary point of contact between the local office and central IT department to ensure that all tech-related issues and requests are addressed promptly.
- Maintain logs and records for tracking, management reports, inventory, and ordering of supplies.
- Stock and organize all copy rooms and printer stations with adequate supplies ensuring all areas are neat and orderly.
- Check printers and multi-function equipment regularly to clear errors or paper jams and replace toner for optimum operation.
- Straighten, organize, and manage all common areas including conference rooms.
- Assist with box moves, office moves, and occupant moves.
- Serve as point of contact for facility maintenance issues.
- Assist with light maintenance and occasional cleaning duties.
Kitchen and Pantry:
- Keep the kitchen and pantry clean, orderly, and well-stocked throughout the day.
- Clean refrigerators in kitchens monthly and monitor dishwashers.
Backup and Additional Support:
- Serve as backup to and relieve the Receptionist for breaks and lunch hours.
- Provide occasional Legal Administrative support.
- Perform various other duties as assigned by the Office Administrator.
Education and Experience:
- High school diploma or equivalent.
- Two or more years of work experience in a professional environment.
Skills and Abilities:
- Possess a high level of professionalism, interpersonal etiquette, and customer service skills.
- Proficient with MS Office Outlook, Word, and Excel, and an aptitude for learning other office-related software.
- Excellent communication skills.
- Ability and willingness to work cooperatively and professionally with co-workers and the Office Administrator.
- Flexibility in work schedule, including availability to work overtime as needed.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development within a dynamic and supportive environment.
- A collaborative culture that values innovation, integrity, and inclusivity.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.