Job Location : Providence,RI, USA
About the Team
We're looking for a people-focused associate leader to help the Site Manager lead one of our DashMart facilities. DashMart is a new convenience and grocery store from DoorDash, focused on delivering household essentials, favorite snacks, and light groceries right to our customers' doorsteps on-demand.
About the Role
In this role, you'll work within a 5-10k sq ft distribution center, will assist in leading the local warehouse operating team, and help the Site Manager ensure we maintain high quality for our customers.
You're excited about this opportunity because you will
* Lead: You'll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You'll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You'll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You'll tackle onsite escalations, including coordination with cross-functional partners.
* Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you'll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You'll engage cross-functional partners as needed for support.
* Strategize: Within the focus area(s) assigned by your Site Manager, you'll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects.
* Delight: We are customer-obsessed. You'll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order accuracy and fulfillment speed will be key measurements of success for your team. You'll also work cross-functionally with central teams from our inventory to training teams to ensure your team has the tools and resources they'll need to deliver.
We're excited about you because
* You're a proven leader. You have managed high-performance teams of 5+ employees with successful performance and employee development outcomes.
* You relish ownership. You're excited to have ownership in a new and rapidly growing business. No problem is too big or too small for you, and you're ready to show up however needed for your team.
* You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist this is how it's always been done thinking.
* You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
* You're analytical. You let data win arguments. You are a data-first problem solver and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
* You have 3+ years' experience: In Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or related field
* You have 1+ years of experience managing a team
* You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours.
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