AtTrane TechnologiesTM and through our businesses includingTrane®andThermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What's in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Thrive at work and at home: - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work: This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.Position Summary:The Sr IT Product Analyst will partner with the business Product Owner(s) to design the technical tools to execute against a given set of capabilities. This individual will be responsible for providing a technical roadmap (including involvement in activities for Long Range Planning (LRP) and Annual Operating Plan (AOP)), orchestration of the development delivery process, and oversight of the stabilization and support of these business-critical applications. This is an ideal opportunity for a techno-functional individual who has a knack for understanding / perceiving business needs and creating unique high-level technical solutions for the same.
What you will do: - Obtain an in-depth working knowledge of all applications and processes within the associated product portfolio, including familiarity with all boundary systems, interfaces, and processes.
- Work with the Product Owner to establish the product roadmap(s) / vision(s), taking full ownership of the technical debt aspects of the same.
- Partner with key users to understand business processes and requirements, translate them into technical requirements that will ensure system solutions that improve efficiencies, maximize customer experience, and grow and retain business.
- Refine the prioritized backlog into user stories that can be executed against in appropriate iterations within a future sprint.
- Work with the Enterprise & Strategic Business Unit (SBU) Platform and Architecture Teams to validate the direction of the technical design for all prioritized requirements, and to estimate the amount of development work needed.
- Attend all ceremonies and provide technical and functional input to the development, testing, and deployment process.
- Ensure timeliness, efficiency, and quality in the delivered incremental functionality
- Ensure that all technical documentation related to the product, including interfaces, is up to date and following the standards established by the Enterprise & SBU Platform and Architecture Teams. This individual will be responsible for authoring and maintaining many of these documents (Capabilities Map, Systems / Interfaces Map, Solution Options Worksheet or Options Analysis Toolkit (OAT), Business Requirements, Key Features, etc.)
- Manage/oversee all maintenance activities associated to the applications and interfaces included in this product portfolio in concert with the corresponding support teams for the following:
- Disaster Recovery
- Patching/upgrading of data bases and/or application platforms
- Security updates / accessibility protocol
- Proactive oversight of all aging or escalated tickets tied to applications or interfaces within the workstream - provide input when needed for resolution
- Ensuring that root cause is established for incidents and that the problem management process is executed for recurring issues.
- Coordination of regression testing for any projects that would have potential impact to the application
- Partner with the DevOps team to ensure general health and performance of the application from established monitoring tools/processes
- Manage the various test instances and refresh schedules tied to the SBU owned applications of the product portfolio & coordinate details with the SBU environment manager
- Manage and oversee internal and external auditory, compliance and regulatory requirements within the workstream.
- Partner with Trane Technologies Internal Procurement / Legal teams to establish licensing and support / deployment resources needed from 3rd party vendors. Ensure renewals are timely and efficient.
- Remain current on technology solutions and best practices in the industry relevant to the set of capabilities tied to the business processes enabled through the product portfolio.
- Partner with the Product Owner for a monthly report out to business and IT leaders for KPI's tied to support SLA's (incident closures, problem management follow-up, escalated incidents, survey results for customer satisfaction, etc.), recently delivered features, upcoming release schedule, budget tracking, and risk log.
- Coordinate with IT Manager on LRP and AOP activities (annual planning and quarterly reconciliations).
For Enterprise owned applications (Salesforce, Oracle, Web Methods, etc.), the Product Analyst will work closely with the Enterprise Delivery and Support teams to request and follow-up on the activities listed above.
What you will bring: - Bachelor's Degree in IT, CS, MIS or related technical field, and 5-10 years of professional experience in an IT role required
- Knowledge of Agile methods, roles, and principles
- Experience with Product development (Functional experience required, technical development experience is a plus)
- Able to translate business needs with limited definition into documented system requirements.
- Strong analytical and problem-solving skills
- Self-motivated, willing to take initiative, able to function effectively in independent and team-based situations.
- Ability to work in a fast-paced environment and prioritize workload effectively.
- Demonstrated ability to work with all levels of management.
- High energy and aptitude for learning complex modern technologies.
- Demonstrated ability to cope with stress and maintain a professional and cooperative temperament.
- Demonstrated ability to manage opposing opinions and mitigate conflict.
- Written and oral communication skills with good interpersonal skills are required, and able to express concepts and ideas with clarity.
Compensation:Base Pay Range: $120,000 - $150,000Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.