Job DetailsJob Location417 Washington Street - Columbus, INDescriptionJob Title: Help Desk TechnicianReports To: Director of Technology ServicesThis is a non-exempt exempt position with primary responsibility for providing information technology assistance to SIHO employees. Conducts needs assessments and develops approaches to enhance user support capabilities. Brief Description of Duties:
- Provide computer/network support relating to software and hardware requests.
- Add and maintain users on the network by ensuring minimum necessary role-based access and maintaining standardized configurations.
- Install workstations and printers.
- Gather bid prices on equipment and supplies.
- Provide guidance on upcoming needs of the SIHO computing environment which would require purchase of additional hardware or software.
Minimum Skills Requirement:
- Demonstrated experience supporting Microsoft 365 services.
- Demonstrated experience with LAN/WAN networking protocols and equipment.
- Demonstrated experience with Personal Computer hardware and software trouble- shooting, installation, and repair.
- Strong oral and written communication skills.
- Strong problem solving and analytical skills.
- Post-secondary education or equivalent experience in computer technology.
- Ability to work at a self-directed pace in a changing, multi-task environment.
- Ability to provide leadership in a team environment.
- Professional appearance and presence.
- Ability to maintain strict confidentiality.
Other:
- (Internal candidates) Current SIHO performance evaluation of at least 3 (Performance achieved requirements of job.)
- Comptia A+ or equivalent technical certification preferred.