Job Location : Eden Prairie,MN, USA
We are seeking a friendly, hard-working Customer Relations Representative that will be responsible for handling calls from Hearing Professionals wanting help on Audiometric equipment related software (modules, Databases, ETC) and PC issues. This position will have the individual responding to operator error issues, errors messages from browsers, client software packages, office management systems, Audiometric Equipment, and mobile devices. You will be expected to serve the company's external and internal customers using various platforms including phone, emails, screen sharing tools, and instant messaging. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.?Here's a video about the people behind Starkey's groundbreaking innovation:
Requirements:
* Bachelor's degree or its equivalent and 2-4 years of experience in the field or related area preferred.
* Experience operating system and hardware knowledge.
* Experience working in a customer service environment.
* High degree of computer literacy.
* 2 years experience working in a hearing aid manufacturing environment preferred.
Our customer service representative will:
* Assist customers with software issues related to computer operating systems, networks, Industry based software (Noah, Inspire, Maestro, ETC)
* Remotely trouble shoot hardware issues related to Audiometric Equipment, Programmers, Modification Equipment, Sound Rooms, and related items
* Assist customer and sales with choosing best fit for them Audiometric, Programming, Modification, Computer, ETC equipment for their offices
* Provide on the job training for audiometric equipment and for new & updated software (Noah, Maestro, Otometrics, etc.)
* Document inbound and outbound calls in corporate tracking systems
Our culture:
* Our mission is to serve our customers better than anyone else by forming a solid foundation of trust with both our internal and external customers
* Extremely talented group of professionals dedicated to exceeding customer expectations
* Positive attitudes create a positive and fun workplace
* Committed and accountable to teammates and customers
* Team before self
* Serve with passion, purpose, and excellence
* Dedicated to individual professional and personal growth.
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