Benefits:
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Do you like to make sure guests feel at home and make their process easy all while working in a beautiful environment? Carter Creek Winery Resort and Spa is looking for this person to work as our Front Desk/Guest Service Supervisor. Our Resort propery has 78 Villas, entertainment, restaurant, spa and award winning wine and beer. It is a one stop shop for the Hill County Traveler. Visit us a What is expected from you:
- Oversee the day to day operations of the Guest Service Agents
- Serve as agent when needed to assist guests
- Help to train agents on skills and customer service responses
- Respond to resort reviews and report all reviews to management
- Talk on the phone and assist with reservations
- Work with Resort managers on guest experiences
- Assist with set up of lobby and breakfast preparations if needed
- Inventory control of front desk store
- Oversee resort amenities for guest rooms and welcome letter for guests
- Afternoon Shift
- Typical schedule Wednesday through Sunday, but varies based on occupancy
- Must be willing to work weekends and holidays
- Must be willing to be on call every other week for staff questions and resort issues
- HS Diploma or equivalent; Bachelor's degree preferred.
- One to two years related experience
- Knowledge of core computer programs and aptitude for working with new systems and software
- Aptitude for customer solutions and customer service
What we will do for you:
- Benefits to include insurance, paid holidays after 90 days
- 401K Retirement + match after 1 year
- Discounts on property stays, wine, beer, retail, and spa
- Training on our resort systems to include our phone system, reservation system and resort amenities
- Work in a well lit, indoor environment
- Guide your experience in a resort environment and hospitality