Technology Support Specialist II
: Job Details :

Job Title: Technology Support Specialist II

Category: Technology

THIS IS AN INTERNAL POSTING FOR CURRENT STAFF ONLY

Technology Support Specialist II

Position Purpose

To provide exceptional skilled technical support for staff and student devices, software and other education technology at the building and district level.

Essential Duties and Responsibilities: The following are examples of duties. However, any one position may not cover all duties listed; examples may not cover all duties an employee is expected to perform; and other duties may be assigned.

Responsible for computing hardware, software, systems installation, device setup, configuration, repair, and support, in an effective and timely manner.

Responsible for general maintenance and troubleshooting of PC, Apple, and Google operating systems and applications.

Provides consultation service, information and support to end-users and departments over the phone, via email, and in person. Troubleshoots problems on computing devices, software, and peripherals.

Reviews, prioritizes, and processes work order requests; maintains a project list and documents the progress of those projects.

Accurately assembles computers and peripherals from components for operational and educational domains.

Provides support and training in use of computer hardware and software applications, including basic documentation.

Researches and evaluates computing equipment, peripherals, materials, and software applications and recommends appropriate purchases and upgrades as required.

Keeps current with state-of-the-art developments in computer equipment and software, sharing knowledge with users.

Consults with vendors and outside hardware and software technical support as necessary.

Maintains, stores, and retrieves information in a timely, accurate, and efficient manner using standard office systems, equipment and software.

Strives for customer service excellence in dealing with and responding to requests.

Performs other related services as assigned.

Education and/or Experience: High school diploma or equivalent. Minimum of three years of increasing responsibility in hardware, software, and systems installation and support. Intensive experience in repairing and replacing computer hardware components. LCSD is a heavy Chromebook, Google application and Cisco networking district.

This is an 8 hour, 260-day, per school year position.

Starting Salary: $24.59 - 27.15 per hour

Excellent benefits: Medical, Dental, Vision Insurance. Employer paid PERS

Qualified applicants will be asked for an interview and must provide a resume and at least 2 letters of recommendation. Upon selection, employees will be required to pay for the following: $25 fingerprinting fee and $59 ODE processing fee.

Closing Date: All classified positions are posted for 5 business days, but may be extended if not filled within the 5 day period.

NON-DISCRIMINATION: Lincoln County Schools shall promote non-discrimination and an environment free of harassment based on an individual's race, color, religion, sex, gender identity, sexual orientation, national origin, disability, marital status or age or because of the race, color, religion, sex, gender identity, national origin, disability, marital status or age of any other persons with whom the individual associates.