Laurel BMW is seeking a highly motivated, detail oriented, multi task Parts Manager. This person should demonstrate strong communication skills, work together as a team with all departments to maintain the OEM standards and customer relations.Summary Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising. Manage department and staff to maintain company standards.Essential Duties
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
- Prepares and administers an annual operating budget for the parts department.
- Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
- Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
- Establishes individual parts inventory levels and balances them for maximum turnover.
- Ensures that parts inventory returns are properly handled per OEM guidelines.
- Monitors and adjusts inventory to minimize obsolescence.
- Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
- Supervises stock order procedures.
- Sets and enforces a policy on the special ordering of parts.
- Analyzes sales, direct expenses and inventory monthly to maintain profit goals.
- Develops and administers an aggressive wholesale parts program to produce profit.
- Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
- Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
- Attends managers meetings.
- Holds weekly department meetings.
- Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
- Provides technical assistance to parts department employees.
- Monitors parts department employees' time and attendance and expense.
- Coordinates a prompt, efficient and timely flow of paperwork.
- Directs shipping and receiving efforts to ensure timely processing.
- Monitors daily reports such as DOE, DOC and sales productivity.
- Develops and utilizes a lost sales tracking report.
- Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
- Develops sales promotions.
- Takes advantage of all manufacturers' inventory co-op advertising.
- Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Ensures that all dealership purchases are properly accounted for before payment is made.
- Assists in the collection of past-due accounts.
- Supervises custodians to ensure that work area is kept clean.
- Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
- Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.
- Maintains professional appearance.
- Other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education
- Prior OEM parts Management experience
- Parts related experience
- Inventory control experience
Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, matrix, and price adjustments as needed.
Reasoning Ability
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Certificates, Licenses, Registrations
- Manufacturer Training
- Valid Driver's License
- All Compliance training
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Requirements Surroundingsspend time indoors in air-conditioned areas and outside as needed.Sittingon a regular basisStandingon a regular basisWalkingon a regular basisBending, twisting and/or stoopingon a regular basisKneeling and/or Squattingon a regular basisLifting25 lbs. to 50 lbs.on a regular basisReaching and/or lifting overheadon a regular basisClimbingstairsPhysical Requirements Cont;Repetitive hand/finger movementon a regular basisGrasping/grabbing with handson a regular basisPushing and Pullingon a regular basisDrivingAs needed dailyWork Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made.