Position Summary: The Case Worker provides emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis. Essential Responsibilities:
- Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
- Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
- Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
- Enhances personal knowledge and skill through regional and divisional educational forums
- Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
- Manages client service transactions, monitors fund balances, and requests funding as appropriate
- Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
- Perform other duties as assigned
Qualifications:Education/Experience:
- Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- 1 or more years of applicant interview experience (desired)
- Experience working with low-income populations (preferred)
Skills, Knowledge & Abilities:
- Learn and adhere to The Salvation Army Social Services Code of Ethics
- Adhere to professional codes of ethics as they apply to professional licensing
- Understand and adhere to professional boundaries within and outside of the organization
- Maintain client confidentiality and obtain appropriate releases of information
- Complete Safe From Harm training, and keep current as needed
- Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills:
- Proficient in Microsoft Office 365
- Working knowledge of TEAMS and SharePoint
- Willingness to learn new software as needed
Certificates and Licenses:
- Complete Safe From Harm training, and keep current as needed
- Complete Caseworker Certification Program within 120 days of hire
The Salvation Army offers the following benefits:
- Health Care Benefits which include:
- AFLAC
- Voluntary life insurance benefits
- Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
- Vesting starts after three years of employment, 100% vested after five years of employment
- The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
- Employee Discounts
- Paid Time Off which includes:
- Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment.
- Up to (4) earned sick days per year may be used as discretionary days.
- Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
- The accrual rate is based upon years of service and approved hours worked.
- You will receive up to 2 personal days and 2 floating holidays per year based on date of hire.
- Birthday off with pay.
- Paid holidays are effective immediately
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.Mission Statement:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.