Outreach Grid is looking for a Community Manager to create long-term, trusting relationships with our customers. The Community Manager's role is to oversee various Outreach Grid networks, interface with existing stakeholders, and develop relationships with new service providers to expand Outreach Grid's offerings to new agencies in existing communities. Description Community Management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports about homelessness in a community. Community Managers also answer client queries and identify new opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Happiness and Engineering departments) to improve the entire customer experience. This position may require occasional travel. Must be local to Orange County, CA. Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics
- Prepare reports on status on communities
- Prepare updates for social media
Requirements
- Proven work experience as a Community Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- High proficiency in mastering new software systems
- Demonstrated self-starter experience
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree or relevant experience
- 2 - 3 years of professional experience
Benefits
- Salary Range: $45,000 - $70,000, depending on experience
- Starts part-time, with opportunities to transition to more hours and a full-time position
- Full-time benefits include health insurance, commuter benefits, and 401K