Program Manager - Product & Portfolio Delivery
Location: Westbury, NY (Remote) supporting the New York office.
(NO C2C)
About this Role:
The ideal candidate is an experienced Program Manager in the Healthcare Payer and Insurance domain with Third-party Administration of self-funded clients in the Multi-employer Trust or Health Plan administration who excels in client interaction and can effectively oversee strategic programs or projects that involve multiple workstreams/departments. They are skilled in managing initiatives from start to finish, leading cross-functional teams, and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance.
Here's what you will be working on:
- Responsible for planning, directing, and coordinating product/program implementation in the Multi-employer Trust or Health Plan Administration of self-funded clients in the healthcare payer
- Documents scope, and objectives and ensures they align with expected business outcomes.
- Develops and manages project plans, including scheduling, resource tracking, and financials.
- Defines and implements program/project management standards and processes.
- Ensures timely production and approval of deliverables from internal and external stakeholders
- Proactively identifies and manages project risks & decisions and communication
- Established program governance and provides clear communication to all program stakeholders, including senior management.
- Serves as the primary point of contact for program management-related inquiries.
- Works closely with clients, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines.
- Manages project risks, issues, and decisions, prioritizing them effectively.
- Develops and manages project budgets, delivering against business goals.
- Builds and maintains strong client and business partner relationships.
- Contributes to internal initiatives to drive efficiencies and best practices.
Here is what you need to have:
Bachelors degree in business administration or healthcare-related field.
- 8+ years of Program/Project Management experience with a focus on Client and product implementation.
- 4+ in Healthcare Payer with Business and IT Solutions across these domains for self-funded client implementation Multi-employer Trust (Hours & Eligibility mgmt, Contribution Acctg) or Health Plan Administration (Benefits & Claims Administration, Portals), Reporting.
- Strong leadership, time management, facilitation, and organizational skills.
- Working knowledge of Payer Administration with client implementation and product enablement.
- Strong analytical, problem-solving, and conceptual skills.
- Strong working knowledge of change management principles.
- Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
- Stakeholder management skills in large complex projects/programs with Internal and external teams preferred.