At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers - intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem. We're seeking a highly skilled Technical Operations Engineer to join our team. As a Technical Operations Engineer, you will be responsible for troubleshooting technical issues, and providing best-in-class support to internal account management teams as well as to our customers. This is a critical role that requires both technical expertise and outstanding communication skills. You should be able to understand technical details and requirements and explain to a non-technical audience. If you're passionate about and have a proven track record of delivering exceptional customer service for a technical product, we want to hear from you! Please note that Digital Turbine is a hybrid work environment-only candidates local to the specified office locations will be considered. Requirements Include:
- Collaborate across the company to discuss product ideas with product managers, engineering and design (and sometimes legal and others) to gather input and requirements.
- Write detailed Epics and User Stories (in Confluence) for new products, features, and functions and drive the share-out, collection of feedback and iteration on these Epics and Stories until they are well defined, including analytics goals/KPIs/metrics.
- Drive consensus for the solution path selected for execution to best meet target launch timeframes and other business goals (cost, time to market, etc).
- Write detailed requirements/tasks in Jira that break down these higher level Epics and User Stories into individual features/functions that can be delivered in a sprint
- Draft wireframes, logic flows and other diagrams to aid in conveying product requirements along with making and delivering presentations
- Assist in QA/Test and bug reporting not as a true QA tester but as a product owner testing out your own product, help review and prioritize critical bugs
- Provide product demonstrations, final product overview presentations, and work with the product analytics team to highlight KPIs and understand overall product performance
- Help manage backlog prioritization and sprint releases for your specific product area
Qualifications:
- 4+ years of recent, relevant experience as a Technical Account Manager/Solutions Manager/Solutions Engineer or related role
- Solid technical background with hands-on experience in digital technologies
- An ability to grasp customers' needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Comfortable with data analysis for reporting, large data sets, and data manipulation
- Bachelor's Degree (or equivalent work experience)
About Digital Turbine: Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization - connecting our partners to more consumers, in more ways, across more devices. The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets. We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 100 Best Companies to Work in 2024. Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators. To view our
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Notice to External Staffing Agencies, Placement Services, and Professional Recruiters ( Agencies ): Digital Turbine will not pay fees for any hires resulting from unsolicited resumes. To protect all parties involved, we only accept resumes submitted directly by candidates. Any unsolicited resumes sent to Digital Turbine, its affiliates, subsidiaries, or employees, through any method (mail, email, etc.), will be considered the property of Digital Turbine and free of any associated fees. Agencies must obtain prior written approval from Digital Turbine's Talent Acquisition team before submitting any candidate resumes. Resumes may only be submitted in connection with a valid, fully executed contract for services and in response to a specific statement of work. Without such an agreement in place, Digital Turbine will not be responsible for any fees related to submitted candidates. Agency agreements are only valid if they are in writing and signed by a Digital Turbine officer or an authorized designee. No other Digital Turbine employee has the authority to bind the company to any agreement regarding candidate placement by agencies. Digital Turbine specifically rejects any liability under agreements accepted by negative consent, candidate negotiation, performance, or any means not explicitly outlined above.