Job Location : Orlando,FL, USA
Who We AreFor more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm's dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, the development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.JusticeTrax, a Versaterm Public Safety company, has been a quality provider of Laboratory Information Management Solutions (LIMS) to forensic laboratories since 1995. Headquartered in the Phoenix suburb of Mesa, Arizona, we have the honor of serving some of the most sophisticated Law Enforcement Agencies and Crime Laboratories in North America, South America, the Caribbean, Europe, Australia, and the Middle East. We also provide data migration, custom report development, and specialized training.JusticeTrax software is installed in nearly 200 forensic operations on six continents. Our LIMS-plus, LIMS-plus DNA, LIMS-plus Portal, ChainLinx, and other software solutions were designed by experienced forensic scientists and built for the criminal justice arena by our staff of computer engineers. Our applications are also constantly enhanced from the input of our staff and thousands of criminalists currently using the applications.This is an exciting time for us! We're currently experiencing significant growth, with increased sales and installations of our public safety products. So, join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.The RoleThe primary function of the Implementation Specialist is to perform any implementation-related activities including training, on-site/remote troubleshooting, document production, and other customer support and administrative functions.This position can be based in either of our offices in Mesa, AZ, or Lexington, SC, or performed remotely from a home office. For candidates located near one of these offices, a hybrid work model will be required. Preference will be given to candidates who are available to work on-site.Key ResponsibilitiesImplementationConduct implementation, product training, and support for all JusticeTrax productsAnalyze and interpret business processes and laboratory workflows to ensure requirements are met for product implementationGather, assess, and identify the training needs based on new product features to be implemented at the laboratoryProvide customer assistance and support through the JusticeTrax issue reporting portal(s)Assist new and existing clients in redesigning their work processes to streamline operations and reduce backlogs by utilizing features available in JusticeTrax productsProvide appropriate and contractual customer training, including but not limited to system administrator and end-user trainingStrive continually to complete assigned projects on time and within budgeted hoursAssist the DBA with data conversions/migrations as needed, including but not limited to helping customers identify field(s) in the application where data points will land, creating visual field mapping guides for the DBA, and advising customers on what data to maintain or discardRecord all bugs or enhancement requests identified by customersGather and implement all reporting requirements established under the contract or purchase agreementBecome familiar with the requirements of the contract with customers and those customers' business needsParticipate in end-of-implementation reviews as neededCustomer ServiceRepresent JusticeTrax to all outside contacts in a positive, professional mannerConsult with customers regarding their internal processes, alternative best practices, and ways to integrate JusticeTrax software into their businessRemain consistently up to date on new technologies and how to apply them to resolve customer needsUser MeetingsWork with the JusticeTrax team to prepare and present topics and training at annual user meetingsManage and participate in the user meeting agenda scheduling and realizationSalesReport any leads or suggestions in securing new work to the Business Development/Sales DepartmentsSoftware TestingPerform thorough exploratory testing and user acceptance testing, as required for product releaseRecord defects in the issue tracking systemQualificationsFamiliarity with ANAB or ISO 9001 or other relevant Quality Systems Requirements standardsTwo years' experience in Forensic Science or Information Technology, and at least two years' experience in customer serviceExperience with providing professional training or instructor-led training sessionsBachelor's Degree; concentration in Forensic Science/Computer Science or a related field preferredKnowledgeable in the use of JusticeTrax or other LIMS productsProficient in Microsoft Office applicationsWorking knowledge or familiarity with Crystal Reports and/or SQL skillsPossess basic project management skillsSkilled in troubleshooting software issuesResponsible for smaller-scale projects and less complex software deploymentsWillingness to travelAbility to personally achieve results, take ownership, and accept responsibilityAbility to manage multiple projects to achieve contractual requirementsKeen grasp of time managementSuperb communication and interpersonal skills.Equal OpportunityVersaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact ...@versaterm.com#J-18808-Ljbffr