LOOKING FOR A FULFILLING CAREER? Join Medstar Transportation as a CALL CENTER DISPATCHER! About Us: Medstar is an experienced local ADA Paratransit and Non-Emergency Medical Transportation contracted provider, delivering safe and reliable rides since 1984. We provide several types of contracted transportation with wheelchair accessible vans, buses or sedans. Our services include non-emergency medical transportation, ADA paratransit, fixed route transportation, shuttle and commuting. The Role: As a Non-Emergency Medical Transportation (NEMT) Dispatcher, you will play a crucial role in ensuring the smooth coordination of transportation services for our clients. Your responsibilities will include:
- Answer incoming calls.
- Assist callers in a positive and helpful manner.
- Assign incoming trips to the appropriate, most efficient driver.
- Determine billing and eligibility of clients needing to set up transportation.
- Communicate with clients and drivers in a professional, friendly, clear, and efficient manner.
- Review schedules and comment accordingly through the checklists provided.
- Respond to driver's texts promptly - no longer than 2-minute average wait time.
- Resolve all driver issues.
- Review all vital information with staff before handing it off.
- Communicate and coordinate with the Fleet Manager regarding vehicle services/repairs.
- Monitor the reservation inbox, as well as broker portals to ensure trips have been entered in a timely manner.
- Be able to find coverage and reassign trips when callout happens.
- Work with minimal supervision, once trained.
- Do other assigned tasks as needed
Requirements:
- Have excellent attendance and show reliability in all aspects
- Knowledge in State, federal, DOT, and ADA regulations regarding transportation
- Customer service experience
- Excellent communication and written skills
- Proficiency in all necessary computer programs and dispatching software
- Working knowledge of Microsoft Office, especially Excel and Google docs
- Typing speed of 40 WPM
- Bilingual (English/Spanish) preferred, but not required
Benefits:
- Performance bonus
- Paid Training
- 401(k)
- Health Insurance
Work Schedule: 8PM-6AM (Overnight Dispatcher) If you are a team player who is reliable, hard-working, positive, a fast learner, detail-oriented, can work without having to look at your personal cell phone during your shift, and loves to help people, then please: FILL OUT AN APPLICATION AND GET STARTED TODAY!