Job Location : Westwood,MA, USA
Overview
Westwood Pre-Owned Center is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service.
We are growing and looking for Entry Level Service Advisors to work with our Quality Dealership representing a Quality Product!
Our Service Advisors are passionate about customer service and enjoy interacting with people throughout the working day. No experience is necessary, we will train the right candidate!
We offer...
* A Great Working Environment
* A Structured, Self-Paced Career Path Leading to Management Opportunities
* Health, Dental & Vision Insurance
* Life & Disability Insurance
* 401(k) with Company Match
* Paid Time off
* Employee Vehicle Purchase Program
* Employee Stock Purchase Plan
You will...
* Meet and greet service customers promptly in a professional and courteous manner.
* Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
* Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
* Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
* Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
* Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
* Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
* Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
You need
* Customer Service Experience
* Positive & Friendly Attitude
* Interpersonal Communication Skills
* Basic Computer Skills
* Strong Desire to Provide an Exceptional Client Experience
* Ability to Achieve Targeted Goals
* High School Diploma or Equivalent
* Must have a Valid Driver's License
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer.