Customer Service Test Center Administrator
: Job Details :

JOB TITLE: Customer Service Test Center Administrator

REPORTS TO: Customer Service Test Center Manager

DEPARTMENT: Test Center

LOCATION: Macon, Georgia

TEST CENTER ADDRESS: 3312 Northside Dr., Suite A-180

What To Expect On Test Day (VIDEO)

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies, and guidelines to uphold the highest standards for exam integrity in the world. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

PERKS for employees hired for 30+ hours:

* 12 Paid Holidays Off annually based on work schedule

* No selling or quotas

* Office setting environment

* No inventory, stocking, floor moves, or overnight shifts!

* Paid training

* Sick time is prorated based on the start date

* 401K

* Employee Assistance Program

* Vision

* FSA

* Legal

* Vacation

AVAILABLE SCHEDULE:

* Full-Time - Hours Will Vary

* Our ideal candidate demonstrates teamwork, with the availability to work various shifts from Monday to Saturday between 7am and 6pm. Candidate must be open to flexible scheduling.

* This is a full-time position, 30-40 hours per week, with an expectation to work more hours if needed.

* Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

* Maintain and apply expert knowledge of test center policies, practices, and procedures

* Greet examinees and verify identification

* Perform required security checks including the use of wands

* Continuously monitor candidates as they complete exams

* Report and/or resolve candidate issues with urgency

* Maintain a secure environment and materials in the test center at all times

* Ensure every candidate receives a fair and comfortable testing experience

* Report any occurrences outside company guidelines

* Ability to be flexible with scheduling based on Prometric days of operations

* Represent Prometric's vision, mission, and values

* Safeguard the test center from misconduct

* If applicable, digitally scan and record the candidate's fingerprint identification

QUALIFICATIONS:

EDUCATION:

* High school diploma or equivalent required

* College experience a plus

EXPERIENCE:

* Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)

* Must be 18 years of age to qualify

SKILLS:

* Ability to communicate professionally and effectively with candidates and coworkers

* Ability to write detailed and accurate reports and correspondence

* Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

* Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing)

PHYSICAL JOB REQUIREMENTS

* Must be able to bend, stoop, and lift up to 40 pounds

* Ability to remain in a stationary position for extended periods of time while administering exams

* Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room

* Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam

* Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols