Job Location : Bellingham,WA, USA
Northwest Regional Council (NWRC) is a multipurpose human services agency that relies on high performing employees to provide the best possible community-based supports for adult citizens, people with disabilities, and people affected by complex, chronic health conditions. We are seeking an IT Specialist to join our IT team!JOIN US: NWRC's values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from diverse backgrounds and perspectives to apply and help shape the future of NWRC. NWRC will make reasonable accommodation upon request for those individuals with disabilities.TYPE OF POSITION: Full-time, permanent, non-exemptLOCATION: This position provides onsite support at both our Bellingham (Whatcom County) and Mount Vernon (Skagit County) offices.CLOSES: This position is open until filled. First consideration will be given to materials submitted by Monday, November 18th at 12pm. First interviews will be held on November 21st and 22nd.PAY RANGE: $29.28-$38.20 hourlyNWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position's assigned salary range. NWRC may consider a higher step when evaluating the candidate's experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.BENEFITS:100% Employer paid Medical, Dental, Vision for Employee & Dependents, with multiple plan options, including voluntary medical buy-up optionsWashington State Public Employees Retirement System (PERS 2 or PERS 3)100% Employer paid Employee Assistance Program (EAP) for employee & dependentsLife and Long-term Disability insurance, including voluntary buy-up optionsVacation Leave, accrued at 8hrs/month & increasing with longevitySick Leave, accrued at 8hrs/month12 Paid Holidays Annually3 Paid Wellness Days AnnuallyVoluntary Flex Spending Plans for health and/or child/elder careVoluntary Deferred Compensation ProgramAlternative Work ScheduleHybrid Work EnvironmentNote: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.JOB SUMMARY:The IT Specialist is responsible for providing various forms of computer-related technical assistance, improving agency efficiency through use of technology, reducing downtime, and implementing and maintaining security protocols. The IT Specialist installs, moves, and maintains hardware and software, configures and/or programs system features and functions, diagnoses problems and determines corrective action, makes procurement recommendations, and trains agency staff. Under direction, may perform a wide variety of tasks requiring regular innovative problem-solving within broadly stated and non-specific guidelines. Works independently with consultation and oversight from Administrative Manager and Network Administrator.QUALIFICATIONS:Education/Experience:Bachelor's degree in computer science, information systems, or related fields; AND a one year of experience in IT related support staff function: ORAA or AAS in a technical discipline: and three years' experience in IT related support staff functionProficiency with contemporary Microsoft Windows Professional operating systems and Microsoft Office Professional Plus software suite required.Basic experience dealing with Internet connectivity, troubleshooting, security, and Transmission Control Protocol/Internet Protocol (TCP/IP) addressing and routing is preferred.Knowledge, Skills, and Abilities:Current knowledge of communication technology (e.g. Apple iOS), Microsoft technologies (e.g. Windows Server, Active Directory, Microsoft 365, and Group Policy), VPN, Windows Operating System, cloud technology and industry standard methods for deploying hardware and software.Knowledge of database management systems to include installing and maintaining applications, improving system performance, troubleshooting, and security.Strong knowledge and skills in using and directing use of technology support systems such as Help Desk Software.Strong knowledge and skill in security incident response and management, anti-virus programs, disaster recovery protocols.Strong written and verbal communication and interpersonal skills to establish and maintain effective working relationships.Maintains the absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed while working with staff.Maintain technology skills and knowledge in a rapidly changing environment; including complexity generated by increased compliance and security requirements.Organize, prioritize, and coordinate work assignments, work effectively in a multi-task environment.Consistently apply sound judgement to identify, analyze, and correct hardware, and software user problems and make reasoned decisions within the scope of knowledge and authority or refer to the appropriate person.Read and interpret instruction manuals and troubleshoot and solve hardware and software problems.Create, maintain, and review detailed systems information and documents.Ability and willingness to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds.Demonstrates ability to maintain constructive relationships and lead by example.Demonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities.Demonstrates an understanding of institutional barriers to services.Licenses/Certificates/Special Requirements:Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance.Microsoft Certified Professional (MCP) or SQL certification (within previous 2 years) preferred.At least one hardware certification (e.g., ComTIA A+): preferred.SELECTION PROCESS: After reviewing the applications, the NWRC will contact the most qualified candidates to participate in a selection process consisting of job-related selection exercises. NWRC will make reasonable accommodation upon request for those individuals with disabilities.#J-18808-Ljbffr