Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.
- Provides fast, flawless, personalized service to players.
- Consistently builds and maintains rapport with guests.
- Maintains knowledge of all aspects of the games dealt.
- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.
- Conducts assigned game according to procedure.
- Ensures appropriate game protection.
- Ensures appropriate game pace for all players.
- Responsible for learning and being familiar with the propertys other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.
- Ensures payouts are made quickly and accurately.
- Fills and credits tables by verification of cheques.
- Opens and closes tables according to established guidelines and procedures.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
- High School Diploma or equivalent required.
- Completion of Dealers School or six (6) months of experience as a dealer with at least two (2) high-volume, main games (Blackjack, Craps, Roulette, etc.) required.
- Must have strong verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Knowledgeable of applicable state gaming laws and regulations.
- Must have excellent customer service and interpersonal skills.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Highly organized and detail oriented.
- Able to add, subtract, multiply, and divide accurately to figure payoffs.
- Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
Starting pay $4.25 an hour, based on experience