The Campaign Specialist maintains the daily operations of the customer service and lead generation team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Essential Duties and Responsibilities:
- Identify and generate new lead opportunities through relationship building
- Participate in ongoing product training courses
- Work internally with a team on implementation plans
- Work with your manager to ensure alignment with company goals
- Review sales activities and prospective customers with management
- Execute day-to-day sales, marketing, and campaign management
- Manage the implementation and delivery of a key client's activity, maximizing performance, return on investment, and identifying an opportunity to expand
- Own all problem-solving, troubleshooting, client campaign requests, and key implementations
This is an entry-level position that we will train into a management position if successful — immediately hiring for this entry-level Campaign Specialist position.
JOB REQUIREMENTS: Other Knowledge, Skills, or Abilities Required:
- 1 to 3 years of Customer Service experience
- Ability to cross-train and develop team members
- Excellent verbal and written communication
- Ability to multi-task and react well under pressure and treat others with respect
- Identifies and resolves problems promptly
- Prioritizes and plans work activities
- Focuses on solving conflicts and listening to others without interrupting
- Work efficiently and effectively, both independently and as a team
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and is able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
For immediate consideration, apply with a copy of your resume today!
**We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or any other protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.