Operations Analyst 3
12 months
Vancouver WA
This position closes to submittals on November 4th.
Position requires US citizenship and the ability to clear a government background screen.
Position Responsibilities:
- Analyze the feasibility of, and draft requirements for, new and enhancements to existing systems supporting Transmission Technology customer business processes and IT systems management tools.
- Analyze, facilitate, model, and organize information to elicit requirements, reconcile conflicts, and distinguish solution ideas from business needs.
- Perform technical interviewing of SMEs, infrastructure engineers and system administrators, in the Transmission Technology environment, to document key interactions and connectivity among enterprise technical solutions involving hardware, networks, security and applications.
- Assist project managers with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects.
- Support Organizational Change Management within technology projects, including mapping, documenting, and providing recommendations into changes to services, business processes, systems and technology, job roles and skills, and organizational structures.
- Assist in creating and implementing change management plans and communications materials that minimize employee resistance, maximize employee engagement, and empower senior management as change sponsors.
- Track, document, update and provide status reporting on changes for functional and business specifications.
- Read and interpret functional technical and non-technical literature for end-users.
- Create / draft Word documents, Excel spreadsheets, Power Point presentations, and Visio flowcharts in support of business strategy and development for leadership review and acceptance.
- Communicate with a wide variety of internal technical and business experts in both individual and group settings. This work may include meeting organization, arrangement, facilitation, business vs technical needs conflict resolution, and documentation of meeting findings and attendee input and feedback. Communication should include consideration of regulatory and security requirements consideration.
- Maintain open and regular communication with manager, any impacted SME, and Transmission Technology leadership.
- Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
REQUIREMENTS
- Associate's degree in business administration, management, accounting, computer science or a related discipline is preferred.
- Bachelor's degree in computer science, engineering, business management, organizational development or a related discipline is highly desired.
- Level 3:
- 8 years of experience is required with an applicable bachelor's degree.
- 10 years of experience is required with an applicable associate degree.
- 12 years of experience required without a degree.
- Experience should be consistent with the specific requirements of operations analysis and progressively more technical in nature.
Required Technical Skills & Experience (required on matrix)
- Advanced skills with Microsoft Office Suite products, including Word, Excel, Visio, PowerPoint, and Outlook required.
- Technical interviewing skills required:
- Possess functional/process interviewing skills in the business environment.
- Possess ability to facilitate groups through process design and requirements gathering sessions.
Preferred Skills & Experience (optional on matrix)
- Possess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance trends.
- Prior work experience implementing Lean Office or Lean Manufacturing principles is highly desired
- Prior work experience and knowledge of industry frameworks (NIST, IAM, ISO) and Federal Regulatory Standards and Processes including Office of Management and Budget (OMB), Department of Energy (DOE), Federal Information Security Management Act (FISMA), North America Reliability Cooperation – Critical Infrastructure Protection (NERC CIP) is highly desired.
- Experience working in an electric utility sector control center is highly desired.
- Experience in asset management is highly desired.
- Experience in leadership is highly desired.
- Experience with MS Project and SharePoint.
- Experience creating presentation materials and presenting to Stakeholders, Sponsors, and Consultants.
- Strong technical writing skills and the ability to present information in various forms such as text, contextual diagrams, and flow charts.
- Familiarity with project management, tools, and phases of the project lifecycle
- Understanding of how people go through a change and the change process, including familiarity with change management tools.
- Data discovery and analysis skills and experience.
- Experience with modeling of requirements, verification of deliverables.
- Familiarity with business modeling and enterprise architecture frameworks.
- Experience working with business subject matter experts to document requirements in support of business processes.
- Information Technology Infrastructure Library (ITIL) Foundation Certification preferred.