Order fulfillment Specialist
: Job Details :

Looking for someone to work long term who might be a fit for this role full time! Pay depends on experience.

A positive team player with strong administration and communication skills. A customer service champion with the ability to meet on-time order fulfillment and profitability by ensuring the company's goals and objectives are being met. This position will require the ability to oversee multiple lines of communication with internal and external customers. Actively ensure orders and paperwork are processed correctly and efficiently.

DUTIES AND RESPONSIBILITIES:

• Review the following to ensure all orders are processed correctly and efficiently.
  • Daily customer purchase orders
  • Weekly open order reports from customer
  • Daily/Weekly Customer portals
• Manage A/R, including collections
  • Monitor and Collection on past due invoices
  • Prepare Monthly customer statements
  • Manage Credit Cards transactions
• Responsible for the processing of customer orders from entry to invoicing. This includes reviewing over 40+ customers, each with its own unique set of requirements from special labeling to EDI to billing. Effectively communicating these requirements to the floor.
• Assist in the creation and maintenance of customer files (routing guides, contact sheets, parts lists, etc.)
• Daily, weekly, monthly, and annual Sales Reports
• Oversee and maintain master schedule with order requirements and invoiced/shipped order information
• Responsible for handling and processing returns with management approval
• Blanket order processing, maintenance, and communication
• Provide verbal and electronic order confirmations to customers
• Work with Manager of Order Fulfillment on daily schedule and attend meeting as needed
• Direct company phone calls to internal team members.
• Responsible for coordination of companywide shredding of records over 7 years old
• Coordinate year end activities including Holiday initiatives, filing, reporting, etc.

QUALIFICATIONS:

Organized, detail oriented, self-starter, comfortable communicating in person and by phone with internal and external customers, ability to multi-task, ability to successfully adapt to change. Able to think on their feet and work both independently and collaboratively with a team.

EDUCATION, EXPERIENCE, KNOWLEDGE:

• Bachelor's Degree in Business, Marketing or a related field, or a 3-4 years experience in a related field
• Strong intrapersonal skills
• Familiarity with data analysis and reporting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.