We are looking for a Customer Technical Solutions (CTS) - Application Engineer that will have experience in desktop, virtual server, and cloud based applications and services. Other duties will require troubleshooting customer issues and requests via e-mail, phone, and on-site customer visits. Customer interactions are documented in Salesforce (Customer Relationship Management). Software deficiency and enhancement requests are documented in Azure DevOps. Candidate will be required to conduct software demonstrations at trade shows, conferences, and customer sites, so strong presentation and public speaking skills are needed. Assist with training material development and other sales, marketing, testing, and customer support activities as required. Work with members of our software team, product managers, and customers to develop, integrate, and configure the different client applications. As a CTS representative, candidates will need to be self-motivated and self-sufficient in a fast paced, customer facing environment where you will often be the client's first impression for both analysts and leadership. You will be asked to actively seek new opportunities to grow the customer base, assist sales, and maintain relationships with existing customers by providing custom training at sites and technical support for client products. In this distinct environment, candidates will have the opportunity to travel and shape our current customer base and engage in unique opportunities within the company and at customer sites. Because of the need for consistent, in-person collaboration and/or the requirement to perform all work, this will be a full time onsite role. Please note that pursuant to a government contract, the specific positions requires US citizenship status.
Required Education, Experience, & Skills - Experience in Geospatial software like SOCET GXP and GXP Xplorer
- Strong analytical, problem-solving, and debugging skills
- Excellent communication skills, both written and verbal
- Attention to detail, design, and UX awareness
- Ability to work well in a very dynamic, fast-moving environment with high expectations
- Ability to work independently and with little supervision
- Remote application support
- Proficiency with virtual servers (HyperV and VMware)
- Exceptional organizational and prioritization skills
- Strong problem solving and analytical skills to diagnose issues at system level, including Windows/Linux operating system, SQL Server, web services, and application integration
- Ability to track down root causes and prepare findings and resolution recommendations
- A valid passport and the ability to travel domestically or internationally
- Secret clearance required
- U.S. CITIZENSHIP REQUIRED. Candidates selected for some positions will be subjected to a government security investigation and will need to meet eligibility requirements for access to classified information
- Typically a Bachelor's Degree and 6 years work experience or equivalent experience
Preferred Education, Experience, & Skills - Information Technology (IT) administrator knowledge with imagery and geospatial analysis experience